Head Teller

Company: Ameris Bank
Location: Augusta
Posted on: June 24, 2022

Job Description:

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app. Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you'll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer's needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and allies as well as professional development opportunities to drive ongoing education. Learn more about our and how you can bring it to life as an Ameris Bank teammate. The Head Teller is responsible for coordinating customer service functions within the branch, including monitoring customer flow, operating the teller drawer, researching and resolving complex customer service matters, and ensuring operational excellence and compliance within the branch. - The position is responsible for coaching, motivating, and creating a positive work environment that demonstrates the Ameris Approach and aligns with the Bank's Mission, Vision, Purpose, Experience Expectations, and Values. Other projects and duties as assigned. Essential Functions, Duties, and Responsibilities: --- - - - - - Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities --- - - - - - Supervises the operations of teller functions which includes establishing staffing schedules, performing audits, providing input to employee performance evaluations, and monitoring compliance --- - - - - - Provides prompt, professional customer service to customers and prospective customers --- - - - - - Operates the teller drawer and performs advanced, specialized teller functions including researching cash discrepancies, and handling complex customer transactions --- - - - - - Works to understand the root causes of complex customer service issues and identifies and implements resolutions --- - - - - - Maintains knowledge of banking products and promotions --- - - - - - Accountable for achievement of defined sales and service goals --- - - - - - Performs regular audits of teller activities maintaining signed records --- - - - - - Responsible for Vault transactions and balancing Vault and ATM --- - - - - - Maintains knowledge of banking products and promotions --- - - - - - Responsible for performing accurate transactions, balancing each day, and verifying cash totals --- - - - - - Scans daily proof work to the remote capture machine --- - - - - - Identifies customer needs, cross-sell and up-sell opportunities and makes referrals within the Branch --- - - - - - Ensures adequacy of currency and coin supply --- - - - - - Provide backup support to other branches as needed --- - - - - - May provide assistance and training to other colleagues and serve as a mentor --- - - - - - May perform all sales and service functions of the branch as needed --- - - - - - Practices ethical sales behaviors in accordance with the Bank's Core Values of Integrity and Honesty --- - - - - - Always acts in the best interest of the customer when offering additional products and services Required Knowledge, Skills and Competencies: --- - - - - - Demonstrated ability to perform accurate transactions --- - - - - - Successful completion of Teller training program and passing score on training post-test --- - - - - - Demonstrated commitment to customer service excellence and the ability to meet or exceed sales and service objectives --- - - - - - Highly motivated team-player with ability to develop and maintain collaborative relationships --- - - - - - Strong written and verbal communication skills --- - - - - - Intermediate PC proficiency --- - - - - - Intermediate proficiency in Google Docs and Microsoft Office products Industry and Work Experience: --- - - - - - 3 or more years of experience as a Teller in Retail Banking or equivalent customer service and cash handling experience --- - - - - - Leadership experience preferred --- - - - - - Sales experience preferred Academic: --- - - - - - High school diploma or GED required --- - - - - - Bachelor's degree in finance or related field preferred Disclaimer: The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. -

Keywords: Ameris Bank, Augusta , Head Teller, Accounting, Auditing , Augusta, Georgia