Head Teller
Company: Ameris Bank
Location: Augusta
Posted on: June 24, 2022
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Job Description:
Ameris Bank is a purpose-driven company, dedicated to bringing
financial peace of mind to communities, one person at a time.
Whether a customer wants to grow their business, buy a home, or
feel confident in their retirement plan, they have a partner in
Ameris Bank. We serve customers in our locations across the
Southeast, Mid-Atlantic and nationwide through our extensive
digital offerings and mobile app. Delivering financial peace of
mind starts with a team that values integrity and rewards
ingenuity. At Ameris, you'll find teammates who are inclusive,
collaborative problem-solvers who go the extra mile to support one
another and to meet every customer's needs. When teammates are
empowered and bring their diverse perspectives to the table, we
create the best possible outcomes for our customers. At Ameris, we
know that a growth mindset is key for high performance and fosters
an environment that prioritizes continuous improvement. Teammates
have access to Employee Resource Groups that serve as advocates and
allies as well as professional development opportunities to drive
ongoing education. Learn more about our and how you can bring it to
life as an Ameris Bank teammate. The Head Teller is responsible for
coordinating customer service functions within the branch,
including monitoring customer flow, operating the teller drawer,
researching and resolving complex customer service matters, and
ensuring operational excellence and compliance within the branch. -
The position is responsible for coaching, motivating, and creating
a positive work environment that demonstrates the Ameris Approach
and aligns with the Bank's Mission, Vision, Purpose, Experience
Expectations, and Values. Other projects and duties as assigned.
Essential Functions, Duties, and Responsibilities: --- - - - - -
Strictly adheres to Bank Secrecy Act requirements and applies
organizational policies and procedures in all activities --- - - -
- - Supervises the operations of teller functions which includes
establishing staffing schedules, performing audits, providing input
to employee performance evaluations, and monitoring compliance ---
- - - - - Provides prompt, professional customer service to
customers and prospective customers --- - - - - - Operates the
teller drawer and performs advanced, specialized teller functions
including researching cash discrepancies, and handling complex
customer transactions --- - - - - - Works to understand the root
causes of complex customer service issues and identifies and
implements resolutions --- - - - - - Maintains knowledge of banking
products and promotions --- - - - - - Accountable for achievement
of defined sales and service goals --- - - - - - Performs regular
audits of teller activities maintaining signed records --- - - - -
- Responsible for Vault transactions and balancing Vault and ATM
--- - - - - - Maintains knowledge of banking products and
promotions --- - - - - - Responsible for performing accurate
transactions, balancing each day, and verifying cash totals --- - -
- - - Scans daily proof work to the remote capture machine --- - -
- - - Identifies customer needs, cross-sell and up-sell
opportunities and makes referrals within the Branch --- - - - - -
Ensures adequacy of currency and coin supply --- - - - - - Provide
backup support to other branches as needed --- - - - - - May
provide assistance and training to other colleagues and serve as a
mentor --- - - - - - May perform all sales and service functions of
the branch as needed --- - - - - - Practices ethical sales
behaviors in accordance with the Bank's Core Values of Integrity
and Honesty --- - - - - - Always acts in the best interest of the
customer when offering additional products and services Required
Knowledge, Skills and Competencies: --- - - - - - Demonstrated
ability to perform accurate transactions --- - - - - - Successful
completion of Teller training program and passing score on training
post-test --- - - - - - Demonstrated commitment to customer service
excellence and the ability to meet or exceed sales and service
objectives --- - - - - - Highly motivated team-player with ability
to develop and maintain collaborative relationships --- - - - - -
Strong written and verbal communication skills --- - - - - -
Intermediate PC proficiency --- - - - - - Intermediate proficiency
in Google Docs and Microsoft Office products Industry and Work
Experience: --- - - - - - 3 or more years of experience as a Teller
in Retail Banking or equivalent customer service and cash handling
experience --- - - - - - Leadership experience preferred --- - - -
- - Sales experience preferred Academic: --- - - - - - High school
diploma or GED required --- - - - - - Bachelor's degree in finance
or related field preferred Disclaimer: The above job description is
meant to describe the general nature and level of work being
performed; it is not intended to be construed as an exhaustive list
of all responsibilities, duties, and skills required for the
position. All job requirements are subject to possible modification
to reasonably accommodate individuals with disabilities. Some
requirements may exclude individuals who pose a direct threat or
significant risk to the health and safety of themselves or other
employees. -
Keywords: Ameris Bank, Augusta , Head Teller, Accounting, Auditing , Augusta, Georgia
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