Guest Service Agent/Night Auditor - Part-time
Company: Auro Hotels
Location: Augusta
Posted on: March 19, 2023
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Job Description:
** Guest Service Agent/Night Auditor - Part-time****Job
Category****:** Front Office **Requisition Number****:**
PTGUE003098 Showing 1 location **Job Details****Description****Job
Purpose**The Award Winning Hampton Inn & Suites by Hilton
Washington Road Augusta is seeking a dedicated Part-Time Guest
Service Agent/Night Auditor. The primary purpose of the Guest
Service Agent/Night Auditor is to greet and serve guests in a
professional, gracious manner. Register guests; provide prompt and
courteous service to the guest throughout their stay, resolve guest
problems, close guest accounts upon check out and offer fond
farewell to guests.**Essential Job Functions****Guest Service
Agent*** Greet guests immediately with a friendly, sincere welcome.
Maintain eye contact with guest. Use a positive, clear speaking
voice, listen to guest requests and respond with appropriate
action.* Employ operational and selling techniques to maximize
occupancy levels and achieve the highest average rate possible, and
ensure that staff does the same. Maintain and provide accurate
information on and promote hotel facilities.* Maintain cash bank
per accounting guidelines. Comply with all accounting procedures.*
Maintain effective communication within Front Office and related
departments, and with all hotel departments. Stay aware of issues
relating to front office and general hotel operations. Attend
meetings as scheduled. Apprise management of any concerns or
suggestions.* Adhere to safety, security and emergency procedures,
react appropriately during emergency situations, and act promptly
to correct hazards. Adhere to security procedures on the handling
of guest room keys, the protection of guest related information and
conduct weekly inventory of guest room keys.* Understand and
operate front office telephone, computer systems, and equipment
such as ten key adding machine, facsimile machines, etc.* Promptly
complete registration process, input and retrieve information from
computer, confirm pertinent information including number of guests,
method of payment and length of stay, select guest room based upon
guest needs/request, nonverbal confirmation of room number and
rate, provide key folder containing guest room key (and club key if
applicable), certificate and coupons as appropriate. Close out
guest accounts at time of check out. Properly file and retrieve
registration cards.* Verify and imprint credit cards for
authorization using electronic acceptance methods. Handle cash,
make change, and balance assigned cash bank. Accept and record
vouchers, traveler's check and other forms of payment. Post charges
to guest rooms and house accounts using the computer. Process
payments per established procedures.* Provide safety deposit boxes
to guests in accordance with established hotel procedures.*
Promptly answer the telephone using positive, pleasant tone of
voice and following the established verbiage. Input messages into
the computer. Retrieve messages and communicate the content of
messages to guests. Retrieve and send mail, small packages and
facsimiles for guests.* Listen to and promptly act to resolve guest
problems and complaints. Authorize revenue allowances to remedy
problems only after other alternative solutions have failed and
appropriately document the solution/remedy. Apprise management of
all guest complaints/problems; including those that have been
resolved.**Night Auditor*** Assists all guests in a sincere and
courteous manner, and whenever possible, going the extra mile and
doing whatever it takes to ensure guest satisfaction.* Registers
and processes guests promptly upon arrival and departure, to ensure
guest satisfaction.* Verifies that all charges to guest accounts
made during the day are correct, and posts room charges for that
day so that all guest accounts are current and in balance by 6:00
a.m. the following morning or by the Brand Standard's designated
time.* Demonstrates a working knowledge of all services and
facilities of the hotel, as well as the local area, and effectively
assists guests.* Completes all credit card transmittals, direct
bills, and no show billings for the day.* Prepares all daily,
monthly and yearly reports required by the property.* Demonstrates
the use of sales techniques to effectively sell the property,
maximizing occupancy and average rate.* Receives and processes
telephone and walk?in reservations accurately ensuring guest
satisfaction.* Professionally and competently operates the
telephone system according AURO Hotels and Brand standards* Acts as
manager on duty in the absence of the General Manager.* Understands
and applies all hotel safety and security procedures to maintain a
secure and safe environment for associates and guests.* Keeps
immediate supervisor promptly and fully informed of all problems or
unusual matters of significance coming to his/her attention so that
prompt corrective action can be taken.* Responsible for check?in,
checkout, selling skills, computer operation, telephones, tasks at
the front desk.**Experience/Education**College degree preferred;
High School Diploma and/or 2?3 years' experience or equivalent
combination of education and experience required. *Auro Hotels is
an Equal Employment Opportunity and E-Verify Employer. All
applicants are subject to background and substance abuse screening
prior to any offer of
employment.***Qualifications****Skills****Behaviors****:**
**Motivations****:** **Education****Experience****Licenses &
Certifications**
Keywords: Auro Hotels, Augusta , Guest Service Agent/Night Auditor - Part-time, Accounting, Auditing , Augusta, Georgia
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