IFM Director

Company: JLL
Location: Greenville
Posted on: April 3, 2026

Job Description:

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. IFM Director – JLL What this job involves: As an IFM Director at JLL, you will lead integrated facility management operations that directly impact client satisfaction and operational excellence. This role serves as a critical bridge between our clients' strategic objectives and day-to-day facility operations, ensuring seamless service delivery while driving continuous improvement initiatives. You will contribute to JLL's mission by maintaining the highest standards of facility management, fostering strong client relationships, and implementing innovative solutions that enhance workplace experiences. This position offers the opportunity to shape facility management best practices while leading cross-functional teams in a dynamic, client-focused environment. What your day-to-day will look like: • Monitor and analyze Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to ensure service excellence and proactively address operational challenges • Manage client relationships through regular communication, service reviews, and implementation of programs designed to enhance customer satisfaction • Coordinate work order management systems for internal staff and vendor partnerships while ensuring compliance with safety protocols and operational standards • Oversee facility soft services including meeting preparation, conference room management, food services coordination, and employee badging operations • Lead team collaboration initiatives and drive implementation of IFM best practices and innovative solutions across the portfolio • Support new employee onboarding processes through coordination of access provisioning and stakeholder communications • Conduct compliance audits and ensure adherence to JLL standards, local regulations, and safety requirements Required Qualifications: • Bachelor's degree in Facility Management, Business Administration, Engineering, or related field • Minimum 2 years of facility management experience in corporate environments, third-party service providers, or consulting capacity • Demonstrated experience with KPI monitoring, SLA management, and performance analytics • Strong leadership and team management capabilities with proven ability to drive cross-functional collaboration • Excellent written and verbal communication skills with demonstrated client relationship management experience • Proficiency in facility management software systems and Microsoft Office Suite • Knowledge of safety regulations, compliance standards, and facility operations best practices Preferred Qualifications: • Professional certifications in Facility Management (CFM, FMP, SFP) or related disciplines • Experience with integrated facility management service delivery models • Basic knowledge of building systems including HVAC, electrical, and mechanical systems • Project management experience with ability to manage multiple priorities simultaneously • Previous experience in vendor management and contract administration • Familiarity with workplace services and employee experience programs • Experience with budget management and financial reporting in facility operations Location: Onsite - Greenville, SC This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Location: On-site –Greenville, SC If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here . Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Accepting applications on an ongoing basis until candidate identified.

Keywords: JLL, Augusta , IFM Director, Administration, Clerical , Greenville, Georgia