the smart solution for Augusta jobs

Operations Support Analyst - Reporting

Company: Sitel
Location: Augusta
Posted on: December 9, 2018

Job Description:

Operations Support Analyst - Reporting

Location: Augusta, Georgia, US, 30906

Req ID#: 72853

Primary Job Responsibilities:

Incumbents may perform some or all of the following duties: Under limited supervision, prepare and maintain statistical reports used in management decision-making. Investigate and analyze data and decide upon alternatives to complete assignments. Assemble and assess statistical information from system databases and other sources. Independently plan, prepare and maintain business unit reports critical to organizational success/profitability and meeting client expectations. Investigate, analyze and assess trends and campaign/brand activity. Monitor, evaluate and assess unit productivity on a daily basis. Communicate directly with supervisor and/or manager regarding agent standards/productivity. Provide associate count support for planning and scheduling. Communicate with manager on a daily basis to resolve problems/issues, assess forecasts and maximize efficiency. Schedule and attend weekly forecast meetings. May reconcile Kronos and provide information to manager. Review accuracy/punches and resolve any related problems with supervisor or manager. May track and record attendance, tardies and attrition on a daily basis. Make supervisor aware of occurrences (corrective action/counseling to be delivered by supervisor). Produce and post weekly associate schedules. Additional Operations support duties as assigned.


Associate degree desired.

Experience Target:

Minimum of 1 year of experience in a call center with at least 6 months spent as a Product Specialist or Supervisor, or equivalent combination of education and experience. Clerical and mathematical experience.


Strong computer, communication and analytical skills. Experience with Microsoft Excel preferred. Strong interpersonal skills.


Ability to collect and assess data. Ability to work with minimal supervision, make independent decisions and solve complex problems.


Minimal: up to 10%.


Each of our unique locations are home to great people who love what they do. Sitel is a global leader in customer experience, and no matter which location you visit, you'll soon become a part of our Sitel family.

Operations Support Analyst - Reporting

Nearest Major Market: Augusta
Job Segment:Help Desk, Information Technology, Operations Manager, Clerical, Technology, Operations, Administrative

Keywords: Sitel, Augusta , Operations Support Analyst - Reporting, Advertising , Augusta, Georgia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Advertising Jobs

Target Analyst Reporter II with Security Clearance
Description: Job Description: Leidos has a career opening for a Target Analyst Reporter in Augusta, GA. This is a great opportunity to join a team supporting a large-scale geolocation operations initiative
Company: Leidos
Location: Augusta
Posted on: 12/15/2018

Acute-Care MLS and QC Editor
Description: Various openings for MLS with at least three years or more with acute-care hospital transcription/editing experience. Accounts and schedules are primarily second shifts as early as 12p EST , with openings (more...)
Company: Mommy Jobs Online
Location: Columbia
Posted on: 12/14/2018

Transcribers and Editors
Description: Transcribers and editors work online, setting their own schedule and pace. Work as much or as little as you want, on jobs that take from a few seconds to many hours to finish. We tend
Company: Mommy Jobs Online
Location: Athens
Posted on: 12/12/2018

Preschool Photographer
Description: Join our team as a Preschool Photographer - Starting in January Full-time positions available As a Photographer, you: ul li Have the opportunity to capture several hundred smiles
Company: Hiring Companies
Location: Columbia
Posted on: 12/17/2018

Current College Students - Sales and Marketing Intern
Description: Work with your STS Manager to plan the perfect Spring
Company: STS Travel
Location: Columbia
Posted on: 12/15/2018

Freelance Finance Writer for LendingTree
Description: Job Description: br ul br li Fully concept ideas that bring to live our brand, purpose and products
Company: LendingTree
Location: Athens
Posted on: 12/15/2018

Freelance French Copywriter for Lululemon
Description: Job Description: br --- br ul br li Fully concept ideas that bring to live our brand, purpose and products br li Powerfully engage with guests through work product br li Work with designers, (more...)
Company: Lululemon
Location: Columbia
Posted on: 12/14/2018

Photographer Wanted - This Is Reddy , I Am Looking For Photography For A Birthday Party
Description: This is Reddy , I am looking
Company: MeetA USD
Location: Greenville
Posted on: 12/15/2018

Current College Students - Sale/Business Development - Business Plan Writer (Chinese)
Description: Sales and Business Development - Business Plan Writer Chinese br br We are looking for Business Development specialist to help on writing
Company: WebInfo
Location: Athens
Posted on: 12/12/2018

Current College Students - Marketing Coordinator - StudySoup
Description: Marketing Coordinators will assume the responsibility of educating students, at their college, on StudySoup's platform, and recruiting them to becoming Elite
Company: StudySoup
Location: Columbia
Posted on: 12/13/2018

Log In or Create An Account

Get the latest Georgia jobs by following @recnetGA on Twitter!

Augusta RSS job feeds