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UCC Ops Engineer (REMOTE)

Company: Lincoln Financial Group
Location: Augusta
Posted on: May 27, 2023

Job Description:

Alternate Locations: Work from Home
Work Arrangement:
Hybrid/Flexible : Work at home and use the office as appropriate for in-person collaboration.
Relocation assistance: is not available for this opportunity.
Requisition #: 71682
The Role at a Glance
The UCC Operations Engineer serves as a de-facto expert in voice, messaging and collaboration workflows with a focus on automation, and modernization through digital transformation. Simply put: this engineer focuses on bringing people and work together by leveraging the Microsoft Office 365 Cloud and empowering users to be as productive as possible no matter which device or location they decide to work from. To realize success in this role the UCC Operations Engineer will need to leverage their technical engineering skills to re-think how businesses complete business tasks but with a focus on delivering a highly efficient, automation driven, operating model. The UCC Operations Engineer will work with client-facing teams to support Lincoln voice and messaging network environments, deliver efficiency by optimizing operating solutions to solve business problems with Microsoft 365, lead technical operational engineering support and be fully engaged with the Microsoft 365 Roadmap.
What you'll be doing

  • Provide operation services and expert advice to all customers and colleagues with a focus on digital transformation of business workflows through a collaborative approach leveraging the Microsoft 365 productivity cloud; to bring people and the data that's important to them together.

  • Implement and support Microsoft 365 workloads, including Microsoft Teams Voice, Microsoft Office, Microsoft Teams collaboration tools, Microsoft application integration leveraging the Microsoft 365 portal.

  • Support Teams Voice services, projects and ongoing innovation.

  • Triage and, if necessary, ownership of escalated technical support issues from colleagues throughout. You will be the highest level of technical operational support throughout the company!

  • Development of baseline configurations for Microsoft Teams voice and messaging to implement and promote standardization across all customer environments.

  • Documentation of baseline operation configurations, implementation process and best practices related to the design, implementation and support of capacity planning, alert and monitoring, and automation.

  • Provide leadership oversight of support responsibilities for other Managed IT Operations personnel.

    What we're looking for

    • Distinct expertise in Microsoft 365 ecosystem and services.

    • 6+ years of administrative experience with Microsoft Teams.

    • 5+ years of administrative experience with UCC technologies, including voice, messaging, and workplace collaboration experience.

    • Seasoned experience with SaaS driven solutions, cloud driven network architecture and topologies, SIP and VOIP telephony solutions.

    • An ability to work with little to no supervision yet still know when to ask for help to ensure positive outcomes.

    • Microsoft certifications are highly desired.

    • Experience in SIP, BVOIP, PSTN deployments of Microsoft Teams.

    • Powershell and/or Power Automate skills with a focus on automating common tasks via script and/or Flows.

    • Knowledge of Splunk, AWS, Azure AD, and SSL certificate administration.

    • Experience with change management and service adoption strategies in live customer environments.

      What's it like to work here?
      At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.
      What's in it for YOU:

      • A clearly defined career framework to help you successfully manage your career

      • Leadership development and virtual training opportunities

      • PTO/parental leave

      • Competitive 401K and employee benefits (

      • Free financial counseling, health coaching and employee assistance program

      • Tuition assistance program

      • A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations

      • Effective productivity/technology tools and training

        Pay Range: $75,701 - $140,700
        Actual base pay could vary based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln's total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln's standard benefits package.
        About The Company
        Lincoln Financial Group, a Fortune 200 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas - Life Insurance, Annuities, Retirement Plan Services and Group Protection - focus on supporting, preserving and enhancing over 17 million customer's lifestyles and retirement outcomes.
        Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $324 billion in end-of-period account values as of June 30, 2021.
        Ranked one of the Best Large Employers in America and Best Employers for Women by Forbes magazine as well as one of Newsweek's Most Responsible Companies, Lincoln Financial Group makes a serious investment in our employees' futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.
        Lincoln is committed to creating a diverse and inclusive ( environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
        Lincoln Financial Group is a committed corporate citizen included on major sustainability indices including the Dow Jones Sustainability Index North America and FTSE4Good. Dedicated to diversity and inclusion, we earned perfect 100 percent scores on the Corporate Equality Index and the Disability Equality Index. Follow us on Facebook ( , Twitter ( , LinkedIn ( , and Instagram ( . Sign up for email alerts at
        Be Aware of Fraudulent Recruiting Activities
        If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.
        Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at if you encounter a recruiter or see a job opportunity that seems suspicious.
        Additional Information
        This position may be subject to Lincoln's Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln's current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.
        Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.
        Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.
        This Employer Participates in E-Verify. See the E-Verify ( notices.
        Este Empleador Participa en E-Verify. Ver el E-Verify ( avisos.
        Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.

Keywords: Lincoln Financial Group, Augusta , UCC Ops Engineer (REMOTE), Engineering , Augusta, Georgia

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