SAIC: Service Desk Agent Level 1 - Entitlement Manager
Company: SAIC
Location: Augusta
Posted on: January 10, 2021
|
|
Job Description:
Job ID: 2018759 *Location: * AUGUSTA, GA, US *Date Posted:
*2020-12-01*Category: *Wage Determination (SCA)*Subcategory:
*Service Contract Act*Schedule: *Full-time*Shift: *Rotating*Travel:
*No*Minimum Clearance Required: *Interim Secret*Clearance Level
Must Be Able to Obtain: *Secret*Potential for Remote Work: *No
*Description* SAIC is currently seeking a Service Desk Agent Level
1to begin and exciting and challenging career.JOB DESCRIPTION:
Responsible for providing the first-line of customer support of
hardware, systems, sub-systems and/or applications for customers
and/or employees. Answers basic questions about installation,
operation, configuration, customization, and usage of assigned
products. Applies basic diagnostic techniques to identify problems,
investigate causes and recommend solutions to correct common
failures. Escalates complex problems to higher tiers as required.
Typically provides customer support for internal and external
customers. Escalates complex problems to higher level of expertise
within organization. Documents all customer interactions within a
ticketing system. This is a pathway position for aspiring IT
professionals. Career progression may include government security
clearances and industry certifications.We support Military Spouses
under the Military Spouse Employment programsFull Time and Part
Time positions are availableKey Responsibilities:-- Provide
exceptional customer service-- Provide customer support through
various contact methods such as phone, chat, email-- Respond to
customer support requests in a fast, efficient and friendly
manner.-- Accurately and thoroughly document customer requests--
Resolve customer incidents and requests if able or assign to higher
tiers as required-- Act as a single point of contact for existing
incident and requests-- Provide customers with a reference number
for their incident/request-- Identify process and procedures which
need to be corrected or added to the Knowledge base-- Understand
and uphold internal and external policies and procedures-- Manage
time and workload to meet predetermined service
levels*Qualifications* Requirements: AA Degree in related
discipline or High School Degree and 2 years related experience
Interim Secret Security Clearance able to obtain and hold a Secret
Security Clearance 6-12 months providing exceptional customer
service highly desirable Friendly, outgoing with good telephone
etiquette Familiarity with US Military culture a plus 6 months
previous experience in Information Technology or the desire to
learn Able to accurately and thoroughly document customer
interactions with proper grammar, spelling and punctuation Must
have the flexibility to work any shift as needed to meet the needs
of the businessSAIC is a premier technology integrator solving our
nation's modernization and readiness challenges. Our offerings
across defense, space, civilian, and intelligence markets include
high-end solutions in engineering, IT, and mission outcomes. We
integrate the best components from our portfolio with our partner's
ecosystem to deliver innovative and effective solutions. We are
25,500 strong; driven by mission, united by purpose, and inspired
by opportunities. Headquartered in Reston, VA, SAIC has annual
revenues of nearly $7.1 billion. For information, visit
[saic.Com](http://www.Saic.Com/) or [Working at
SAIC](http://www.Saic.Com/careers/working-at-saic) for benefits
details. SAIC is an Equal Opportunity Employer empowering people no
matter their race, color, religion, sex, gender identity, sexual
orientation, national origin, disability, or veteran status. We
strive to create a diverse, inclusive and respectful work culture
that values all.
Keywords: SAIC, Augusta , SAIC: Service Desk Agent Level 1 - Entitlement Manager, Executive , Augusta, Georgia
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other Executive JobsAssistant Manager Description: Job Description Assistant Managers at Five Guys are an important part of the restaurant leadership team. Use your ability to motivate, teach and lead your team to WOW our customers while creating an environment (more...) Company: Five Guys Location: Bogart Posted on: 01/19/2021 ASSISTANT STORE MANAGER Description: General Summary:As a Family Dollar Assistant Store Manager you will responsible for providing exceptional service to our customers. A key priority includes assisting the Store Manager in the daily operation (more...) Company: Dollar Tree Stores Location: Seneca Posted on: 01/19/2021 Product Marketing Manager ( Remote ) Description: This Jobot Job is hosted by: Tommy Pham Are you a fit Easy Apply now by clicking the Apply button and sending us your resume. Salary: 100,000 - 150,000 per year A bit about us: We are a leading provider (more...) Company: Jobot Location: Greenwood Posted on: 01/19/2021 Cracker Barrel: Retail Manager Description: Job DescriptionOverview: Why should the next step in your retail career be with a restaurant company Because we are the best kept secret in retail We wouldn't be Cracker Barrel Old Country Store without (more...) Company: Cracker Barrel Location: Evans Posted on: 01/19/2021 RN Case Manager Description: Caregiving is our Calling br br At Amedisys whether we're caring for patients directly or supporting those who do, each of us is a caregiver at heart. Every team member contributes to our mission (more...) Company: Amedisys Location: Aiken Posted on: 01/19/2021 Configuration Management Engineer Description: 3Ci is recruiting a Digital Configuration Management Engineer for our rapidly growing client in Waynesboro, GA . As the Digital Configuration Management Engineer, you will Company: 3Ci Location: Waynesboro Posted on: 01/19/2021 Restaurant Management Opportunities Description: br In a world full of quick service options, Arby's is seeking to be different and better. When you work at Arby's, it will be more than a job - it will be a place that prioritizes your growth and (more...) Company: Arby's Location: West Columbia Posted on: 01/19/2021 SAIC: Service Desk Agent Level 1 - Entitlement Manager Description: Job ID: 2019121 Location: AUGUSTA, GA, US Date Posted: 2020-12-08 Category: Wage Determination SCA Subcategory: Service Contract Act Schedule: Full-time Shift: Rotating Travel: No Minimum (more...) Company: SAIC Location: Augusta Posted on: 01/19/2021 Unit Supply Specialist - Warehouse Manager (92Y) Description: As a Unit Supply Specialist for the Army National Guard, you will ensure that your Unit and fellow Soldiers are well supplied and equipped for any mission. br br In this role, your keen eye and management (more...) Company: Army National Guard Location: Hodges Posted on: 01/19/2021 14G Air Defense Battle Management System Operator Description: Defend the skies using complex technology as an Air Defense Battle Management System Operator for the Army National Guard. You will primarily be responsible for integrating, operating, and maintaining (more...) Company: Army National Guard Location: Anderson Posted on: 01/19/2021 |