Incident Manager
Company: SAIC Corporation
Location: Augusta
Posted on: January 12, 2021
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Job Description:
Description We are currently seeking a motivated, career and
customer service oriented Incident Manager to join our team--to
begin an exciting and challenging career with SAIC.In this unique
role you will:--- Manage the process to restore normal service
operation as quickly as possible to minimize the impact to business
operations.--- Responsible for planning and coordinating all the
activities required to perform, monitor, and report on the incident
management process--- Responsible for communicating with the
Incident Process Owner and correct resolver group/s--- Point of
contact for all Major Incidents as assigned--- Responsible for the
effective implementation of the "Incident Management" process and
carries out the respective reporting procedure--- Represents the
business operations as the first stage of escalation for
Incidents--- Monitor Tier 1 Analyst workload recommend adjustments
as necessary to meet Service Levels--- Identify, initiate,
schedule, and conduct incident reviews--- Cradle to grave incident
tracking of customer reported incidents; follow up with customer to
confirm Incident resolution--- Provide status reporting to the
business process management team--- Support continuous process
improvement by providing inputs to enhance process performance,
roles and responsibilities, policies, procedures and supporting
technology Qualifications --- High school diploma and 1 year of
experience with Incident Management--- ITIL v4 Foundations
certification a plus.--- Windows 10 or MCP--- Security
+OverviewSAIC is a premier technology integrator solving our
nation's modernization and readiness challenges. Our offerings
across defense, space, civilian, and intelligence markets include
high-end solutions in engineering, IT, and mission outcomes. We
integrate the best components from our portfolio with our partner's
ecosystem to deliver innovative and effective solutions. We are
25,500 strong; driven by mission, united by purpose, and inspired
by opportunities. Headquartered in Reston, VA, SAIC has annual
revenues of nearly $7.1 billion. For information, visit saic.com or
Working at SAIC for benefits details. SAIC is an Equal Opportunity
Employer empowering people no matter their race, color, religion,
sex, gender identity, sexual orientation, national origin,
disability, or veteran status. We strive to create a diverse,
inclusive and respectful work culture that values all.
Keywords: SAIC Corporation, Augusta , Incident Manager, Executive , Augusta, Georgia
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