AugustaGARecruiter Since 2001
the smart solution for Augusta jobs

Incident Manager

Company: SAIC Corporation
Location: Augusta
Posted on: January 12, 2021

Job Description:

Description We are currently seeking a motivated, career and customer service oriented Incident Manager to join our team--to begin an exciting and challenging career with SAIC.In this unique role you will:--- Manage the process to restore normal service operation as quickly as possible to minimize the impact to business operations.--- Responsible for planning and coordinating all the activities required to perform, monitor, and report on the incident management process--- Responsible for communicating with the Incident Process Owner and correct resolver group/s--- Point of contact for all Major Incidents as assigned--- Responsible for the effective implementation of the "Incident Management" process and carries out the respective reporting procedure--- Represents the business operations as the first stage of escalation for Incidents--- Monitor Tier 1 Analyst workload recommend adjustments as necessary to meet Service Levels--- Identify, initiate, schedule, and conduct incident reviews--- Cradle to grave incident tracking of customer reported incidents; follow up with customer to confirm Incident resolution--- Provide status reporting to the business process management team--- Support continuous process improvement by providing inputs to enhance process performance, roles and responsibilities, policies, procedures and supporting technology Qualifications --- High school diploma and 1 year of experience with Incident Management--- ITIL v4 Foundations certification a plus.--- Windows 10 or MCP--- Security +OverviewSAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

Keywords: SAIC Corporation, Augusta , Incident Manager, Executive , Augusta, Georgia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Services Manager (Beauty/Cosmetology)
Description: OVERVIEWExperience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industry's most highly-esteemed beauty leaders share themselves, as well as their expertise. (more...)
Company: Ulta Beauty
Location: Sumter
Posted on: 01/22/2021

General Manager
Description: Hungry For A Great Career To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend some time with friends and experience great food.
Company: Zax LLC
Location: Columbia
Posted on: 01/22/2021

Chief Executive Officer
Description: 0.26 KEY RESPONSIBILITIES Association Leadership Management Provide dynamic organizational management to ensure the association's smooth and efficient operation, growth, and achievement of goals of (more...)
Company: South Carolina Pharmacy Association
Location: Lexington
Posted on: 01/22/2021


Senior Project Manager (remote)
Description: SquarePeg is working with a global organization at the forefront of reinventing the internet - they are looking to build a PMO and hire a Senior Project Manager to set it up and build a team. The Senior (more...)
Company: SquarePeg Hires
Location: Greenville
Posted on: 01/22/2021

Five Guys: Assistant Manager
Description: Job Descriptions at Five Guys are an important part of the restaurant leadership team. Use your ability to motivate, teach and lead your team to WOW our customers while creating an environment your team (more...)
Company: Five Guys
Location: Athens
Posted on: 01/22/2021

Strategic Project Manager
Description: At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support (more...)
Company: ADP Automatic Data Processing
Location: Augusta
Posted on: 01/21/2021

EHS Manager -Chemical
Description: JOB DESCRIPTION br br Job : 34839 Title: EHS Manager -Chemical Job Location: Columbia, South Carolina - United States Employment Type: Salary: 120,000.00 - 140,000.00 - US Dollars - Yearly Other (more...)
Company: NPAworldwide Recruitment Network
Location: Columbia
Posted on: 01/22/2021

Assistant Salon Manager
Description: Job DescriptionGot shears and a winning attitude Have a yearning to earn and a desire to support other stylists Then let's talk Maybe you're a stylist who wants more responsibility,
Company: Great Clips
Location: Ballentine
Posted on: 01/22/2021

General Manager
Description: Are you ENTHUSIASTIC and GREAT with PEOPLE Would you like to be a part of a TEAM and receive EXCELLENT benefits and competitive pay
Company: Panera Bread Company
Location: Athens
Posted on: 01/22/2021

Assistant Nurse Manager Intensive Care Unit Full Time Nights Sign On Bonus $15,000
Description: Job DescriptionDescription Registered Nurse Cardiovascular Intensive Care Unit AdventHealth Ocala Location Address: 1500 SW 1st Ave Ocala, Florida 34471 Top Reasons To Work At AdventHealth Ocala Horse (more...)
Company: AdventHealth
Location: Columbia
Posted on: 01/22/2021

Log In or Create An Account

Get the latest Georgia jobs by following @recnetGA on Twitter!

Augusta RSS job feeds