Operations Manager

Company: Pebble Creek Landscaping
Location: Evans
Posted on: January 27, 2023

Job Description:

The Operations Manager is responsible for the installation process and management of landscape, irrigation, and hardscape projects and teams involved. He/She takes the plan and necessary materials to the customer site and executes the plan in a safe, effective and efficient manner. All work must meet Pebble Creek quality standards. They are responsible for the overall execution of all landscaping jobs.



--- Direct activities on the job site, including but not limited to, coordinating workflow, hands-on work, and operating a variety of machinery
--- Manage personnel effectively and efficiently
--- Monitor all tools, equipment, and machinery for needed maintenance
--- Track and record all job expenses, including but not exclusive materials and hours worked
--- Clear communication with office daily to ensure clients are up to date on job progression
--- Other duties as assigned
--- Ensures all crew members utilize all required personal protective equipment
--- Ensures all installation work is performed in accordance with industry and company standards
--- Ensures that all equipment safety and maintenance procedures are followed
--- Interacts with clientele in order to help ensure job satisfaction
--- Supervises all crew members during the performance of all assigned work
--- Leads by example
--- Reports for duty at designated location on time each day
--- Communicates well with all crew members, supervisors, and clientele
--- Strives to improve job skills and develop the potential for upward mobility
--- Maintain a clean and safe job site

Training & Development:
This position requires the following certifications to develop as a Pebble Creek manager and leader and as a skilled landscape professional:

--- Wall Block Certification
--- CDL Certification
--- Soil and Erosion Certification
--- Silt Fence
--- Paver Installation
--- Woody Plant Identification
--- Landscape Design Certification

Responsibilities:
--- Develop the most efficient organizational structure that provides for 35% annual growth
--- Ensure all performance reviews are completed by supervisors
--- Develop incentives for landscape staff to reinforce completion of projects on time, inventory control, proper truck, and equipment maintenance
--- Go to scheduled appointments to obtain new business
--- Need sales of $35,000 per week minimum
--- Need 3 new leads per week
--- Develop ability to report proper information for job costing, receipts, man hours, fuel, materials, etc.
--- Walk completed project with supervisor to ensure all tasks are completed as designed
--- Walk finished project with customer to ensure they are delighted
--- Correct any deficiencies and repeat inspection with customer
--- Ask customer for referrals generate new clients and new projects for Pebble Creek
--- Handle all customer complaints. Can we improve? Action plans to implement improvements
--- Go to new clients for estimates, turn into Purchasing Manager within 24 hours of meeting client
--- Follow up with supervisor to maintain Pebble Creek vehicles to DOT compliance (physicals, documentation, inspections)
--- Ensure all vehicles and trailers are neat, clean, orderly and reflect positively on Pebble Creek
--- Monitor fuel reports and material usage versus quote, control costs
--- Ensure we have sufficient equipment to reach growth objectives
--- Do all crews have what they need?
--- Implement LEAN, 5-S process in shop and trucks
--- Work with maintenance repair technician to keep all equipment fully operational
--- Preventative maintenance plan in place and functioning effectively
--- Review equipment repair log to identify replacement needs
--- Manage compensation, stay competitive in area
--- Celebrate success, hold some kind of event at least quarterly
--- Address all employee issues with crews directly or through supervisors
--- Interview, hire, and fire new landscape crew members
--- Create a training procedure for new hires, one that shows them the Pebble Creek way
--- Ensure Employee Handbook is being enforced at all times
--- Ensure attendance point system is running effectively
--- Have a process in place to cover for absenteeism and turnover
--- Hold daily meetings with office to ensure entire department is aware of goals, successes, problems, and overall performance
--- Keep tracking system in place to measure results
--- Participate in mini-morning meetings for job/tasks of the day. Conduct Friday afternoon meeting with entire team to review performance for the week
--- Celebrate and recognize great performance
--- Submit inventory of plant materials used on projects to compare with original estimate for invoicing
--- Ensure landscaping forms/work orders are properly completed and submitted to the office for invoicing/customer files on daily basis
--- Maintain detailed notes for each property throughout project to facilitate communication between customer and office
--- Provide daily status updates on all projects through completion
--- Work with office staff to ensure all customers are invoiced within 24 hours (1 business day) of completion

Qualifications:
--- 1+ (3+ years preferred) experience
--- Ability to work outdoors in all weather conditions
--- Commercial Driver's License (preferred) and reputable driving record
--- Proficient heavy equipment operating skills including front-end loaders, mini-excavators, and skid steer machinery with various attachments; other construction equipment as needed
--- Knowledge and experience in installing a variety of hardscape applications
--- Knowledge of perennials, shrubs, evergreens, and trees; identification and cultural requirements
--- Highly motivated, self-driven individual who is detail-oriented
--- Excellent attention to detail while working in fun and fast-paced environment
--- Verbal and written communication skills
--- Good time management skills; be available for long hours all year round
--- Ability to prioritize and multi-task
--- Able to work effectively with individuals of differing knowledge and background (i.e. clientele, contractors, subcontractors, vendors, and other designers)
--- Clean and professional appearance
--- Punctual and dependable

About Company:
Pebble Creek began in 2003. It was watered, fertilized, and cared for until sprouting into the company it is today. Locally owned and operated by a family born and raised in Augusta, who comes to work with a smile on, ready to make a difference. Every month we have 'First Friday.' A time to come together to celebrate accomplishments and improve on mistakes. We enjoy a meal together and celebrate an employee of the month. Once a quarter we award a 'Power Up Player.' Awarded to a person who goes above and beyond, is willing to help in any way and does it all with a positive attitude. Bring in your power bill and the company pays it! At Pebble Creek you grow and expand your knowledge and career. Our goal is to help our community become the beautiful landscape we know it is, one neighbor at a time. We welcome all who want to learn and grow in an uplifting work environment, putting their best foot forward. Come join us today!

Keywords: Pebble Creek Landscaping, Augusta , Operations Manager, Executive , Evans, Georgia