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Operations Systems Manager

Company: Zencon Group
Location: Beech Island
Posted on: May 25, 2023

Job Description:

Role Purpose / Position Summary
Manages warehouse management system (WMS) functionality and business analytics for a site or network of sites.

Key Accountabilities / Primary Duties & Responsibilities
Warehouse Management System (WMS)
- Understands the WMS database structure.
- Performs advanced configuration of the WMS.
- Understands system-specific coding language.
- Lead sector initiatives to improve WMS functionality.

Business Analytics
- Coordinates and conducts (as applicable) the collection and analysis of systems and operational data. Provides recommendations to improve efficiency of operations.
- Investigates discrepancies and assists in the design of procedures to reduce/eliminate site impact.
- Coordinate feasibility analyses on processes and equipment, which includes the calculation of cost/benefit, identification of business impacts, and the proposing of solutions.
- Interfaces with the Operations Team to review procedures and maximize site or network efficiencies.
- Possesses an advanced knowledge of SQL
o Writes advanced queries to include use of sub-queries
o Performs basic query optimization, indexing, and pivoting
- Possesses an advanced knowledge of Microsoft Excel
o Uses advanced functionality (e.g. HLOOKUP, Pivot Tables, Arrays)
o Records macros and manipulates VBA code
- Identifies requirements, creates, runs, and manipulates site management and/or customer reports.
- Identifies requirements, develops, and implements analytical tools that identify areas for improving service levels, reducing costs, and enhancing operations. Reviews analytical tools that others develop.

Warehouse Activities
- Fully comprehends warehouse activities and dependencies to design and implement warehouse processes and workflows.
- Interfaces with the Operations Team to review operating procedures and maximize system efficiencies.
- Contributes to, reviews, and edits the Cost Model.
- Contributes to, reviews, and edits a warehouse layout with respect to the Cost Model and Customer Profile.

Technical Support
- Serves as site or network liaison for internal and external systems-related groups.
- Coordinates technical support for site or network operations and systems.
- Serves as site or network lead for systems implementations and modifications.
- Interfaces with the Customer to identify and resolve systems issues and maximize productivity.
- Understands and can execute all site level DHL system change control processes.
- Ability to develop and execute test plans and project plans.

Interpersonal Skills and Knowledge
- Interfaces with the Customer and Operations Team as required.
- Plans, develops, resources, and delivers training.
- Possesses significant experience training others.
- Effectively communicates purpose, prioritizes and delegates work.
- Plans and coordinates site or network initiatives.
- Mentors Operations Systems Analysts and Senior Operations Systems Analysts.
- Ability to grow, develop and train others in operations systems.
- Delivers internal and Customer-facing presentations.
- Establishes working relationships with DHL Supply Chain functional teams.
- Utilizes Sector-based systems resources.

Performs other duties as assigned.

Qualifications / Capability Profile
- Bachelor's degree in business, transportation, logistics, or 5+ years of related experience.
- Four or greater (4+) years of transportation or logistics experience.
- Four or greater (4+) years of experience in a similar role.

Keywords: Zencon Group, Augusta , Operations Systems Manager, Executive , Beech Island, Georgia

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