Asst. Claim Manager / Customer Service Mgr
Company: Sedgwick
Location: Augusta
Posted on: May 26, 2023
|
|
Job Description:
The 'Apply with SEEK' option will be utilized for International
applicants, mainly Australia. If this does not apply to you please
use the 'Apply' option.
Taking care of people is at the heart of everything we do, and we
start by taking care of you, our valued colleague. A career at
Sedgwick means experiencing our culture of caring. It means having
flexibility and time for all the things that are important to you.
It's an opportunity to do something meaningful, each and every day.
It's having support for your mental, physical, financial and
professional needs. It means sharpening your skills and growing
your career. And it means working in an environment that celebrates
diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a
positive impact on the world through the people and organizations
we serve. If you are someone who is driven to make a difference,
who enjoys a challenge and above all, if you're someone who cares,
there's a place for you here. Join us and contribute to Sedgwick
being a great place to work.
Great Place to Work -
Most Loved Workplace -
Forbes Best-in-State Employer
Asst. Claim Manager / Customer Service Mgr
PRIMARY PURPOSE : To oversee technical and operational functions
including compliance with company standards and industry best
practices; to ensure consistent delivery of quality services; to
oversee staffing and training needs; and to oversee budget
preparation and profit and loss management. Has direct and/or
indirect responsibility for 25 or less colleagues.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
Oversees internal quality review process and reports monthly.
Assures compliance with client internal controls, audit
requirements and service agreement requirements.
Establishes business plan with goals and objectives for assigned
clients.
Ensures claims management policies and procedures are followed to
assure meeting service standards, state statutes/regulation,
disability plan document, industry best practices and client
service requirements.
Establishes and maintains client contacts.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
Performs other duties as assigned.
Supports the organization's quality program(s).
Travels as required.
SUPERVISORY RESPONSIBILITIES
Administers company personnel policies in all areas and follows
company staffing standards and training recommendations.
Assists with interviews, hires and establishes colleague
performance development plans; conducts colleague performance
discussions.
Provides support, guidance, leadership and motivation to promote
maximum performance.
QUALIFICATIONS
Education & Licensing
Bachelor's degree from an accredited college or university
preferred. Licenses as required.
Experience
Eight (8) years of claims management experience or equivalent
combination of experience and education required to include one (1)
year supervisory experience.
Skills & Knowledge
Excellent oral and written communication, including presentation
skills
PC literate, including Microsoft Office products
Leadership/management/motivational skills
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Excellent negotiation skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to
reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment,
troubleshooting, problem solving, analysis, and discretion; ability
to handle work-related stress; ability to handle multiple
priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
NOTE : Credit security clearance, confirmed via a background credit
check, is required for this position.
The statements contained in this document are intended to describe
the general nature and level of work being performed by a colleague
assigned to this description. They are not intended to constitute a
comprehensive list of functions, duties, or local variances.
Management retains the discretion to add or to change the duties of
the position at any time.
#LI-CL1
State Licensing preferred.
WC experience in the jurisdictions of NJ, VA, FL, OH, MA, WI,
MO
As required by law, Sedgwick provides a reasonable range of
compensation for roles that may be hired in (Colorado or New York
City). Actual compensation is influenced by a wide range of factors
including but not limited to skill set, level of experience, and
cost of specific location. For the state noted in this job posting
only, the range of starting pay for this role is 61K-86K. A
comprehensive benefits package is offered including but not limited
to, medical, dental, vision, 401k and matching, PTO, disability and
life insurance, employee assistance, flexible spending or health
savings account, and other additional voluntary benefits.
Sedgwick is an Equal Opportunity Employer and a Drug-Free
Workplace.
If you're excited about this role but your experience doesn't align
perfectly with every qualification in the job description, consider
applying for it anyway! Sedgwick is building a diverse, equitable,
and inclusive workplace and recognizes that each person possesses a
unique combination of skills, knowledge, and experience. You may be
just the right candidate for this or other roles.
Taking care of people is at the heart of everything we do. Caring
counts
Sedgwick is a leading global provider of technology-enabled risk,
benefits and integrated business solutions. Every day, in every
time zone, the most well-known and respected organizations place
their trust in us to help their employees regain health and
productivity, guide their consumers through the claims process,
protect their brand and minimize business interruptions. Our more
than 30,000 colleagues across 80 countries embrace our shared
purpose and values as they demonstrate what it means to work for an
organization committed to doing the right thing - one where caring
counts. Watch this video to learn more about us.
(https://www.youtube.com/watch?v=ywxedjBGSfA)
Keywords: Sedgwick, Augusta , Asst. Claim Manager / Customer Service Mgr, Executive , Augusta, Georgia
Click
here to apply!
|