AugustaGARecruiter Since 2001
the smart solution for Augusta jobs

Manager, Client Support - MA

Company: ADP
Location: Augusta
Posted on: October 12, 2019

Job Description:

Unlock Your Career Potential: Leadership at ADP. At ADP, we're passionate about leading the way in Human Capital Management. Through leading-edge innovation, we're quickly changing the face of our industry and are looking for the right leaders to help us make waves. If you enjoy taking on challenges, upholding values, energizing a team, and exceeding goals, you'll fit right in with our dedicated team, who make amazing things happen for each other and our clients every day.ADP is hiring a Team Manager. In this position, you'll leverage your project management and leadership expertise to assist the Team Director in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for employees.We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.RESPONSIBILITIES:

  • Manage a team of Account Managers
  • Lead daily activities of the team to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities and overall goals
  • Enhanced understanding and implementation of Business Units strategic goals. Oversee the use of standard process workflows by team
  • Function as a consultant and business partner to other groups within ADP
  • Train and mentor team members and identify development needs across the team, working Director to coordinate additional training as needed
  • Track various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods
  • Serve as an acting backup to the Director, providing leadership, guidance and direction to team members in the absence of the director
  • Manage escalated issues and provide direction.
  • Collaborate with peers to establish best practices
  • Analyze team statistics and prepare reports for the Director
  • Evaluate associates on performance and complete annual performance appraisals.
  • Work in collaboration with associate to establish Individual Development Plans.
  • Develop and administer corrective action and performance improvement plans.
  • Hire/Fire authority in conjunction with Human Resources.
  • May have budgetary responsibility.
  • May have oversight of Workforce Management to include scheduling, and succession planning.
  • Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units
  • Travel required to client sites monthly; potentially 3-4 times a quarterQUALIFICATIONS REQUIRED:
    • Bachelor's degree strongly preferred; will consider experience as well as education completed
    • At least 5 years of experience in a client facing role
    • At least 3 years of people leadership experience strongly preferred
    • This position sits in the Augusta, GA office; not eligible for remote work PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
      • MBA or advanced degree a plus
      • Ability to communicate effectively to all levels of internal and external contacts verbally and in writing
      • Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions
      • Ability to work and thrive in a team environment, focused on achieving results
      • Ability to maintain cooperative working relationships with all levels of management
      • Ability to assess team members' performance and provide motivational support
      • Ability to work both independently and as part of a team
      • Strong client relationship building skills
      • Ability to recognize basic procedural issues as they arise and escalate to the appropriate level
      • Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
      • Proficient in the latest web technologies and working knowledge of various operating systems
      • Proficient using Microsoft Office
      • CPP or FPC certification
      • Proficiency and in-depth knowledge of all pertinent ADP HR, Payroll and Benefits policies and procedures
      • Prior leadership training We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE? Magazine, and recognized by DiversityInc? as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity. At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Keywords: ADP, Augusta , Manager, Client Support - MA, Executive , Augusta, Georgia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Customer Support Manager
Description: Position: Customer Support Manager br br Military, Engineered Performance Products ADR , Specialty Interiors br br Job Description: The Customer Support Manager will manage the customer facing (more...)
Company: Milliken & Company
Location: Columbia
Posted on: 10/14/2019

Sales Management Trainee
Description: If you re looking to start your career with a company that grows their managers and leaders from within the organization, then the Enterprise Management Training Program is for you. Whether you see yourself (more...)
Company: Enterprise Rent-A-Car
Location: Augusta
Posted on: 10/15/2019

Assistant Nurse Manager (ANM) - Neonatal ICU (NICU)
Description: Job Details Bachelors Degree Required br BLS for Healthcare Providers required br Current South Carolina RN license required br 2-4 years experience required br br br br br Job Summary: (more...)
Company: Prisma Health
Location: Columbia
Posted on: 10/17/2019


Vice President Site Location Consultant
Description:
Company: Growth Factor Group, Inc.
Location: Greenville
Posted on: 10/15/2019

DEPUTY CITY MANAGER
Description: DEPUTY CITY MANAGER - 0919 Salary 121,800.00 - 194,900.00 Annually Location SC, SC Job Type Full Time Department CITY MANAGER S OFFICE Job Number 00365 Closing 10/25/2019 11:59 PM Eastern Job Description (more...)
Company: City of Greenville
Location: Greenville
Posted on: 10/17/2019

Dialysis Manager Nurse Augusta, GA (30901) rl
Description: Job Title: Dialysis Manager The Highlights: - Hospital is accredited by the Joint Commission - The Cancer Care Center is accredited by the Commission on Cancer by the American
Company: Executive Staff Recruiters Healthcare
Location: Augusta
Posted on: 10/17/2019

Director, Internal Audit Services
Description: Summary: br br Executes the overall strategy of the internal audit function, including assessing risk, audit project management, staff coaching and leadership, and making recommendations to enhance (more...)
Company: scansource
Location: Greenville
Posted on: 10/17/2019

Account Manager
Description: Summary: br br Account Managers for Key Accounts will be accountable for driving the sales and growth of the portfolio of assigned accounts. This individual is responsible for identifying and connecting (more...)
Company: scansource
Location: Greenville
Posted on: 10/17/2019

Residential Project Manager
Description: Job briefWe are looking for a reliable Project Manager to oversee construction project progress from contract signing through completion in a timely and cost-effective manner. You will be responsible
Company: JOMA Construction
Location: Athens
Posted on: 10/15/2019

Marketing Campaign Manager
Description: Summary: br br As the campaign manager, you'll find develop and manage multi-channel marketing campaigns i.e. emails, paid media, direct mail, events, webinars, etc. to support marketing strategies (more...)
Company: scansource
Location: Greenville
Posted on: 10/17/2019

Log In or Create An Account

Get the latest Georgia jobs by following @recnetGA on Twitter!

Augusta RSS job feeds