Advanced Medical Support Assistant

Company: Veterans Health Administration
Location: Augusta
Posted on: June 22, 2022

Job Description:

SummaryThis is an open continuous announcement until December 30, 2022. Qualified applicants will be considered and referred as vacancies become available. The initial cut-off date for referral of eligible applications will be February 1st 2022, with subsequent cut-off dates on the 1stof each month. Eligible applications received after that date will be referred at regular intervals or as additional vacancies occur on an as-needed basis until positions are filled. May close without prior notice.Learn more about this agencyHelpOverviewAccepting applicationsOpen & closing dates01/26/2022 to 06/30/2022Salary$40,262 - $52,341 per yearPay scale & gradeGS 6HelpLocationMANY vacancies in the following location:Augusta, GARemote jobNoTelework eligibleNoTravel RequiredNot requiredRelocation expenses reimbursedNoAppointment typePermanentWork scheduleFull-timeServiceExceptedPromotion potentialNoneJob family (Series)0679 Medical Support AssistanceSupervisory statusNoSecurity clearanceOtherDrug testNoPosition sensitivity and riskNon-sensitive (NS)/Low RiskTrust determination processSuitability/FitnessAnnouncement numberCBTB-11368418-22-LMAControl number633328400HelpThis job is open toInternal to an agencyCurrent federal employees of this agency.Clarification from the agencyOpen to all current/permanent VA employeesIf you are not an current/permanent VA employee please apply on announcement number CBTB-11368368-22-LMAVideosHelpDutiesThe AMSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. AMSA's must successfully complete and maintain all required scheduler and soft skills training. Assignments at this level include, but are not limited to: Scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing beneficiary travel, basic enrollment, eligibility, co-pays and pre-authorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.). The Advanced Medical Support Assistant coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. They develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of normal lab results; develop and manage a tracking system for follow up care such as consults, tests, etc.). Work Schedule: Various schedules that may include off-tours, weekends and holidays. (Subject to change based on agency needs) Position Title/Functional Statement #: Advanced Medical Support Assistant/F00692 Financial Disclosure Report: Not required Relocation/Recruitment Incentive: Not AuthorizedHelpRequirementsConditions of EmploymentYou must be a U.S. Citizen to apply for this jobSelective Service Registration is required for males born after 12/31/1959You may be required to serve a probationary periodSubject to a background/security investigationMust be proficient in written and spoken EnglishSelected applicants will be required to complete an online onboarding processDemonstration of Knowledge, Skills, and Abilities (KSAs)Participation in the seasonal influenza and Coronavirus Disease 2019 (COVID-19) Vaccination programs are requirements for all Department of Veterans Affairs Health Care Personnel (HCP)QualificationsBasic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.English Language Proficiency: Applicants appointed to direct patient care positions must be proficient in spoken and written English.Experience: Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; orEducation: One year above high school; orExperience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Grade Determinations: GS-6: Advanced Medical Support Assistant: Experience: In addition to meeting the basic requirements, applicants must have one (1) year of specialized experience at the next lower grade level (GS-5). Examples of experience include, but are not limited to the following: Experience in managing a health clinic while working independently to accomplish a wide variety of duties including setting priorities and coordinating work; experience applying policies and procedures associated with patient flow and patient care; experience showing the ability to identify customer's concerns, perform tasks required and resolve issues accurately and timely, following up as necessary to ensure a satisfactory resolution; experience preparing reports in various formats and presenting data to various organizational levels; experience scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.) Advanced Medical Support Assistants at this level must demonstrate the Knowledge, Skills, and Abilities (KSAs) below. Candidates MUST demonstrate ALL of the KSAs below: If selected for the position response to the KSAs need to be completed on plain paper, with a narrative description of experience, education, and training as it relates to each KSA.Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care [administrative functions] to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.References: VA Handbook 5005/53 Part II Appendix G45, Medical Support Assistant Qualification Standard https://vaww.va.gov/OHRM/Directives-Handbooks/Documents/5005.pdf Physical Requirements: The work of the positions is primarily sedentary; however, some walking, standing, bending stooping and carrying of small items such as files may be required.EducationIMPORTANT: Education cannot be substituted for the year of specialized experience that is required.Additional informationThis job opportunity announcement may be used to fill additional vacancies. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This position is in the Excepted Service and does not confer competitive status.If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application. Alternate Application. https://help.usastaffing.gov/Apply/index.php?title=Alternate_Application_InformationRead moreHelpA career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above.IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, r--sum--, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.HelpA career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.To apply for this position, you must provide a complete Application Package which includes:CV or Resume (please ensure that you include the month and year for each period of employment. If Federal employment, also include the grade level of the position).VA Form 10-2850c - Application for Associated Health Occupations. Available at https://www.va.gov/vaforms/medical/pdf/vha-10-2850c-fill.pdf . This is a required form and must be submitted. Applicants who fail to submit will be rated ineligible for consideration. Additionally, applicants who fail to provide a complete and detailed explanation in response to any question (28-37) in which your answer is "Yes" will also be rated ineligible for consideration. This response should be provided on a separate sheet of paper as instructed on the form.Online Questionnaire.Current VA or Federal Employee- Submit copy of latest (Non-Award) SF-50, Notification of Personnel Action. Applications will be rated ineligible if not submitted at time of application.If you are relying on your education to meet qualification requirements:Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees fromschools accredited by accrediting institutions recognized by the U.S. Department of Education.Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Keywords: Veterans Health Administration, Augusta , Advanced Medical Support Assistant, Healthcare , Augusta, Georgia