Radiology Center Operations Manager- Outpatient

Company: Outpatient Imaging Affiliates, LLC
Location: Augusta
Posted on: March 16, 2023

Job Description:

Join an energetic, patient-focused team! AU Health Imaging is currently seeking an experienced Center Operations Manager for a full-time position at our outpatient imaging center located in beautiful Augusta, Georgia.

Accomplishing our mission takes a team of people, who are dedicated to treating others as they expect to be treated and who consistently demonstrate mutual respect for one another. We hold our employees in high regard as the key component to our success. We offer a total compensation package including competitive base pay and a comprehensive benefits program for your health, your quality of life, and your future:

• Shift Differential Pay and Quarterly Bonus Program
• Paid Time Off and Holiday Pay
• Health Insurance including medical, dental, vision and prescription coverage with HSA and FSA Accounts
• 401(k) plan with Company Match and Company-paid Life Insurance
• Short-term and Long-term Disability and Employee Assistance Program JOB SUMMARY:
  
  Under the direction of the Administrator, the Center Operations Manager:
  • Must have experience and knowledge of business practices, budgeting, accounting, and supervisory techniques.
  • Must have a working knowledge of clinical and/or support service operations, the ability to plan and direct the work of others, and assist with the development and implementation of policies and procedures.
  • Must also be knowledgeable of imaging accreditation and applicable industry regulations (ACR, Medicare, etc.)
  • Must be able to effectively communicate, both orally and in writing.
  • Must possess the ability to assist in developing program objectives and deadlines and work within approved budget.
  • Must be proficient in computer applications, to include MS Office Suite. ESSENTIAL JOB FUNCTIONS
    • Develops and maintains effective and professional working relationships with center Medical Director(s), Radiologists, OIA, and when applicable, partner and radiology leadership. Communicates regularly and involves them in decisions as appropriate.
    • Performs and/or ensures proper training and orientation of new employees within area of responsibility, and completes and delivers regular, timely, and meaningful performance feedback and evaluations to direct reports. Ensures the same for all staff within area of responsibility.
    • Coordinates and/or assists in the coordination of ongoing training for staff, and attends meeting as scheduled.
    • Supervises staff and daily workflow for areas of responsibility and/or ensures the same of a supervisor that is a direct report.
    • Approves employee timesheets by applying established time keeping policies to direct reports using the time and attendance system. Ensures the same for employees that report to their second level leaders.
    • Assists with developing, maintaining, and revising policy and standard operating procedures to ensure content and accurate information is available to staff at all times.
    • Regularly creates and distributes staffing schedules by assigning work shifts based on center needs, adjusting schedule and shifts based on volume demand and to accommodate staff vacancies. Ensures the same of a supervisor that is a direct report.
    • Assists in the participation of planning fiscal year budget and operates areas of responsibility within established budget.
    • Collaborates with the Administrator to identify opportunities, and takes action to implement programs within area(s) of responsibility, which address quality control and improvement and streamlining of work to: a) increase referral volume, b) hardwire best practices to promote exceptional service and experience to patients, peers, and external customers.
    • Actively supports organizational goals by establishing regular meetings with direct reports and/or staff to discuss and develop strategies to measure and track results, and achieve success with in the categories of People, Quality, Growth, Service, and Finance.
    • Assist with developing, maintaining, and revising policy and standard operating procedures to ensure content and accurate information is available to staff at all times.
    • Supports a work environment which promotes cross-training of work responsibilities for all work groups.
    • Works with and as an extension of the Administrator to oversee/develop and implement programs and strategies which address/ensure:
    • a. Proper staffing levels
    • b. Timely recruitment of a high-quality work force
    • c. Proper orientation and training of new employees
    • d. On time completion and delivery of performance evaluations
    • e. Effective coordination of daily activities.
    • Works with and as an extension of OIA HR department to perform local HR responsibilities as needed or directed to ensure established and communicated procedures are followed at the center level, and proper completion and handoff of required paperwork such as PAFs, PRFs, NURF, I9, Applications, etc. are submitted within the established timeframe.
    • Provides regular, timely and meaningful performance feedback to direct reports during regular meetings & the evaluation process. Properly documents feedback discussions as they occur. Promptly uses and follows the centers 'Progressive Disciplinary & Standards of Conduct' policy and procedure with direct reports when informal coaching is not effective in facilitating the desired change in performance . Ensures the same for all center level leaders for consistency within the center.
    • Works with center staff and center level leaders to hardwire best practices in support of the sales effort and market demand. Swiftly and consistently acts to resolve operational barriers to accommodate volume growth, and referring provider/patient needs. Regularly communicates operational opportunities or challenges to sales team.
    • Works with Administrator to ensure center operations are in compliance with state and federal law and applicable accreditation, regulatory, and safety standards within areas of responsibility.
    • Maintains department inventory, monitors supply costs, orders routine supplies, and/or ensures the same of a supervisor or employee that is a direct report.
    • Reviews work quality on an on-going basis, documenting any performance issues and provides feedback to staff for re-education when needed, and/or ensures the same of a supervisor that is a direct report.
    • Responsible for management of staff and functions of designated areas.
    • May initiate and perform disciplinary action, in absence of the administrator or Director, after consulting with Human Resources.
    • Performs and/or ensures ongoing quality assurance and quality improvement activities are completed.
    • May be asked to assume some of the duties of Administrator when the Administrator is unavailable.
    • Works as an extension of the Administrator to achieve organizational patient satisfaction goal and ensures self and staff demonstrate consistent use of AIDET (Acknowledge patient, Introduce yourself, provide Duration/timeline for test, Explain the process & Thank them for choosing the center) and HEAL (Hear them out, Empathize, Apologize, & Leap into action to solve) when interacting with patients/customer. Facilitates prompt follow up and creates action plan to address and implement training and/or other strategies to improve patient satisfaction scores that fall below the organizational goal.
    • Performs all other duties as assigned.
      Requirements
      
      NOTE: COVID-19 and influenza vaccines, or approved exemptions are required for employment at AU Health Imaging.
      
      EXPERIENCE:
      • To be competitive, applicants must have leadership and management experience in a hospital, healthcare, or related field.
      • Knowledge of modern business practices and budgeting, accounting, and supervisory techniques. EDUCATION:
        • Bachelor's degree or graduate from an accredited program in Nursing, Radiologic or Nuclear Medicine Technology, and/or equivalent in experience.
        • CRA preferred for Clinical Operations. SKILLS/ABILITIES:
          • Ability to work independently and multitask.
          • Ability to provide documentation accurately and concisely.
          • Knowledge of medical and radiology terminology.
          • Knowledge of business practices, budgeting, and supervisory techniques for the assigned area of responsibility or related field.
          • Knowledge of defined specialty area of imaging or related field.
          • Knowledge of computer applications, including information and billing systems, keyboard input, digital archiving, and retrieving of data.
          • Knowledge of Microsoft Office, including Word, Excel, and PowerPoint. AU Health's experienced radiologists work with the latest technologies to offer patients imaging services that are second to none. To learn more, visit us at .
            
            Serving patients in 50+ communities, OIA is an imaging center management & development operation that is committed to delivering an affordable diagnostic imaging option without compromising customer convenience, care, technology or results. We are always recruiting for talented individuals who are dedicated to excellent patient care and the highest level of customer service. Visit today to view all our clinical and non-clinical career opportunities.
            
            We are an Equal Opportunity Employer.
            
            

Keywords: Outpatient Imaging Affiliates, LLC, Augusta , Radiology Center Operations Manager- Outpatient, Healthcare , Augusta, Georgia