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Customer Service

Company: Public Storage
Location: Augusta
Posted on: May 4, 2021

Job Description:

*Excellent Customer Service* * Provide customers with the highest levels of service and professionalism to ensure customer satisfaction without compromising on Public Storage integrity * Act as a liaison between customers and management; ability to resolve multifaceted issues that may require extensive research and complex decision making skills *Day-to Day Business* * Answer inbound customer calls on a daily basis and perform administrative duties on items such as customer account and status inquiries, and make outbound return calls to customers * Attend one-on-one feedback sessions on performance and participate in team meetings to ensure success * Participate and contribute in related Customer Service, Marketing and other projects as assigned *BENEFITS:* * Starting hourly rate of $13 with annual merit increases based on performance * Four weeks paid training * Comprehensive group healthcare programs * 401(k) with generous employer match * Internal promotional and career opportunities * Minimum of 2 years customer service experience -- preferably in a call center, hospitality or banking environment * Multitask; talk and type; move from administrative to live calls * Strong verbal and written communications skills * Research, define and understand customer concerns/issues, follow-up and collect data while considering viable solutions * Proficient in Windows-based computer programs with excellent navigation skills. * Skills in languages other than English are a plus *To work from home you must have:* * Dedicated, quiet space to work * High speed home internet (internet testing will be required during interview process to confirm minimum internet speed requirement is met) * Webcam and microphone for virtual meetings preferred * Smartphone; app used for verification * * Click the *"APPLY"* button to take charge of your sales and service career today or text *"PSCALL"* to 25000 All your information will be kept confidential according to EEO guidelines. REF719L

Keywords: Public Storage, Augusta , Customer Service, Hospitality & Tourism , Augusta, Georgia

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