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Information Technology Technician

Company: Asama Coldwater Manufacturing, Inc
Location: Warrenton
Posted on: November 26, 2022

Job Description:

*POSITION SUMMARY*

Maintain the I.T. help desk in order to provide the first line of hardware and software support. Administer preventative maintenance on computers, printers, switches, etc.

*ESSENTIAL FUNCTIONS*
* Communicate with staff or clients to understand specific system requirements.
* Document design specifications, installation instructions, and other system-related information.
* Provide technical guidance or support for the development or troubleshooting of systems.
* Train system users in system operation or maintenance.
* Ensure that I.T. & OT equipment is compliant with industry standards.
* Analyze and resolve system faults. Eliminate issues to help prevent faults from occurring.
* Work with members of I.T. and other departments to resolve issues with I.T. & OT solutions.
* Assist in the maintenance of company websites.
* Maintain and manage the I.T. help desk in order to ensure that help tickets are being resolved in a timely manner.
* Create and maintain a preventative maintenance schedule for computers, printers, network switches, etc.
* Perform preventative maintenance on computers, printers, switches, etc.
* Assist with I.T. & OT project implementations from time to time when needed.

*POSITION QUALIFICATIONS*

*Competency Statement(s)*
* Accountability - Ability to accept responsibility and account for his/her actions.
* Accurate - Ability to perform work accurately and thoroughly.
* Analytical Skills - Ability to use thinking and reasoning to solve a problem.
* Customer Oriented - Ability to take care of the customers' needs while following company procedures.
* Decision Making - Ability to make critical decisions while following company procedures.
* Detail Oriented - Ability to pay attention to the minute details of a project or task.
* Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
* Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
* Judgment - The ability to formulate a sound decision using the available information.
* Motivation - Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.
* Organized - Possessing the trait of being organized or following a systematic method of performing a task.
* Responsible - Ability to be held accountable or answerable for one's conduct.
* Self-Motivated - Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative.
* Technical Aptitude - Ability to comprehend complex technical topics and specialized information.
* Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

*Experience*

Six months to one-year related experience

*SKILLS & ABILITIES*

*Computer Skills*
* Install, configure, and troubleshoot Microsoft Windows operating systems and Microsoft Office products
* Install, configure, and troubleshoot basic applications
* Familiar with computer hardware components
* Ability to learn new concepts and applications

*WORK ENVIRONMENT*

Open office environment

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Referral program
* Retirement plan
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday

Education:
* High school or equivalent (Preferred)

Experience:
* Computer networking: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: Asama Coldwater Manufacturing, Inc, Augusta , Information Technology Technician, IT / Software / Systems , Warrenton, Georgia

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