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Technical Support Position - Exempt

Company: Americas Remanufacturing Co
Location: Augusta
Posted on: January 27, 2023

Job Description:

Position SummaryAmerica's Remanufacturing Company (ARC) is looking for an IT Technician to provide onsite support for the various IT systems being used in our facility. This includes troubleshooting hardware and devices, installing software and drivers, working with the Corporate IT department to execute facility IT initiatives. This person must be independently driven, highly responsive, and capable of communicating effectively with remote personnel.Primary Responsibilities

  • Responding quickly to IT issues on operational lines to minimize NPT
  • Installing network cabling and other network equipment like routers and switches
  • Installing workstations and other equipment like printers
  • Installing desktop operating systems and programs
  • Connecting all workstations to the network and relevant servers
  • Providing staff with technical support and training
  • Installing servers, server operating systems and relevant server programs
  • Monitoring and testing networks to ensure that they are running optimally
  • Configuring routers and switches
  • Responding to client or corporate requests
  • Monitoring workstation backups and antivirus updates
  • Performing troubleshooting to isolate problems
  • Supporting data needs related to the inventory management system and other operational ERP systemsPrerequisites and Qualifications
    • Associate degree (preferred)
    • Advanced level familiarity with computer systems
    • Effective Communication skills
    • Excellent problem-solving skills
    • Ability to work with all levels of company staff
    • Comfortable providing direct written and verbal feedback
    • Ability to quickly adapt to changing organizational and operational needs
    • Ability to function in a high stress environment while focusing on exceeding operational goals
    • Strong organization and multi-tasking skillsSchedule
      • Weekdays 7:30am-5:00pm (45 minute lunch and 15 minutes of self-scheduled break) The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.


Keywords: Americas Remanufacturing Co, Augusta , Technical Support Position - Exempt, IT / Software / Systems , Augusta, Georgia

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