Technical Solutions Engineer
Company: GIW Industries
Location: Grovetown
Posted on: March 18, 2023
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Job Description:
GIW Industries
Technical Solutions Engineer, SalesGIW INDUSTRIES, INC Job Title:
Technical Solution Engineer, Sales Department: Florida Service
Center Reports to: Key Account Manager -Mosaic Location: Mulberry,
Florida Shift: 1st Purpose / Summary: Develop and maintain the
knowledge on customers' systems and applications. Work closely with
the rest of the sales team to optimize and trouble shoot any of the
customer systems. Be involved on frequent weekly site visits to
analyze the systems/pump operation, and build up the relations and
trust of our key customers together with the sales team. Ensure
with the rest of the sales team, the sales growth for all KSB
products and services. Work closely with the GIW product management
and core engineering to ensure the product and service offerings
match today's customer requirements. Follow up with GIW teams, the
tasks are closed in a timely manner. Start to develop business
opportunities for the FL-based fertilizer plants.Duties and
Responsibilities:Understand the customers' strategies and identify
synergies with GIW.Capable to drive technical improvement projects
with the customer.Establish and facilitate intercompany
relationships.Facilitate coordination of the company processes, and
work with the teams to enhance customer satisfaction and company
revenue growth.Assist other team members with customer development,
including joint customer visits.Develop, and maintain, a planned
call schedule to ensure adequate customer interface; with the rest
of the sales team.Early recognition of the conflicts/problem areas
for a quick resolution.Facilitate technical support with the
customer reliability engineers and GIW engineering group to
troubleshoot and recommend solutions for existing and new
applications.Aid in providing recommendations to optimize
maintenance and operational procedures on the customer sites,
including preparation of the technical documentation and
investigation reports related to application improvements.Assist
the rest of the sales team with developing appropriate strategies,
goals, tactics, etc. for the benefit of the region and GIW.Identify
and initiate efforts for technological developments to
differentiate GIW solutionsAvailable after hours and on weekends
for customer emergencies.Assists in the technical training &
development of other GIW Sales Engineers and technical staff.Comply
with the company rules, policies and procedures.Other duties as
assigned by the KAM Mosaic, Florida Employment Requirements
(minimum):Education:Engineering Degree or Technical Diploma with 5
years of industry experience. Knowledge & Experience:Mechanical and
Technical aptitude (Should be capable of reading and understanding
drawing layouts and parts sheetsUnderstanding of pumping systems
and customer applicationsFluent in GIW selection toolsWorking
knowledge of Microsoft Word and ExcelProficient in English written
and verbal communication skillsPerformance through
peoplePartnership buildingPatience, organization skills, and
ability to work in a team environmentInformation sharingGrowth
drivePhysical Requirements:Primarily desk-type dutyFrequent walking
and standing Travel Requirements:This position will serve as a
liaison between the business and the customer, so frequent customer
visits will be required to maintain a good working relationship.
GIW Industries, Inc. (A KSB Company) is an equal opportunity
employer that is committed to diversity and inclusion in the
workplace. We prohibit discrimination and harassment of any kind
based on race, color, sex, religion, sexual orientation, national
origin, disability, genetic information, pregnancy, or any other
protected characteristic as outlined by federal, state, or local
laws. This policy applies to all employment practices within our
organization, including hiring, recruiting, promotion, termination,
layoff, recall, leave of absence, compensation, benefits, training,
and apprenticeship. GIW Industries, Inc. (A KSB Company) makes
hiring decisions based solely on qualifications, merit, and
business needs at the time.
PI208281091
Keywords: GIW Industries, Augusta , Technical Solutions Engineer, IT / Software / Systems , Grovetown, Georgia
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