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Tech Support Specialist - After Hours

Company: TM Floyd & Company
Location: Columbia
Posted on: September 20, 2019

Job Description:

Responsibilities:

  • Troubleshoot and restore technical service and equipment problems by analyzing symptoms using documented processes
  • Complete customer requests and provide guidance in resolution of application, hardware, and software problems
  • Determine business impact of requests and escalate to higher level professionals when necessary
  • Maintain knowledge database and call tracking database to enhance quality of problem resolutions
  • Keep apprised of changes in technology and processes by ensuring knowledge and documentation is current and centralized
  • Monitor various systems to catch problems before they become outages and to ensure the health and availability of systems, servers, network, etc.
  • Analyze data to gain a better understanding of business impact
  • Conduct a gap analysis to respond to and align with customer business needsQualifications:
    • Bachelor s or an associate degree in computer science, information technology, or related degree or 2 years of work-related experience plus 2 years in an IT help desk/call center environment
    • Ability to obtain a low-level U.S. security clearance, which requires a thorough background screening and U.S. citizenship
    • Willingness to work in a 24x7 environment with the hours of 6:30 p.m. to 6:30 a.m. Monday through Sunday
    • Ability to provide technical advice, guidance, and informal training to customers using hardware and software programs
    • A+ certification desired
    • Strong communication and technical skills
    • Excellent customer service skills
    • Desire to work in an interactive team environmentLocation: Columbia, SCWork to be performed onsite TM Floyd & Company offers a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details! TM Floyd & Company participates in E-VERIFY.AAP, EEO - provided by Dice

Keywords: TM Floyd & Company, Augusta , Tech Support Specialist - After Hours, IT / Software / Systems , Columbia, Georgia

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