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Service Desk Training Coordinator with Security Clearance

Company: Unisys Federal
Location: Augusta
Posted on: March 28, 2020

Job Description:

Summary / DescriptionWe are currently seeking a motivated, career and customer oriented Service Desk Training Coordinator to join our team to begin an exciting and challenging career with Unisys Federal Systems. -- Duties: --- Train new hires on Unisys and client specific processes, ensuring front line technicians for Service Desk and Field Services have the knowledge required to be successful--- Liaison between service desk operations, field services, and supported organizations for issues related to customer satisfaction, service desk ticket failures, updates to process/policy changes, and service impacts, using the information obtained to develop remedial training and incorporate into new hire training--- Identify training gaps, causes of gaps, and provide solutions to the training and operations teams--- Support completion of Service Desk training requirements, reporting gaps to the Training Coordinator and Operations teams--- Train local and remote new hires using various technologies, ensuring training received is complete and accurate RequirementsMust be US Citizen and possess ability to obtain Federal Government Public Trust Clearance! --- B.S. degree in business, CIS, or other related discipline and 5 years experience or equivalent--- 2+ years' experience delivering training--- Experience working in service desk environment preferred--- Demonstrated ability to learn customer support processes and techniques--- Excellent analytical and problem solving skills--- Excellent oral and written communication skills--- Strong interpersonal skills--- Competency in MS Office Suite -- -- -- --- HDI-SCD or HDI-SCM is desired--- Security+ certification is desired About UnisysDo you have what it takes to be mission critical? Your skills and experience could be mission critical for our Unisys team supporting the Federal Government in their mission to protect and defend our nation, and transform the way government agencies manage information and improve responsiveness to their customers. --As a member of our diverse team, you'll gain valuable career-enhancing experience as we support the design, development, testing, implementation, training, and maintenance of our federal government's critical systems. Apply today to become mission critical and help our nation meet the growing need for IT security, improved infrastructure, big data, and advanced analytics. Unisys is a global information technology company that solves complex IT challenges at the intersection of modern and mission critical. We work with many of the world's largest companies and government organizations to secure and keep their mission-critical operations running at peak performance; streamline and transform their data centers; enhance support to their end users and constituents; and modernize their enterprise applications. We do this while protecting and building on their legacy IT investments. Our offerings include outsourcing and managed services, systems integration and consulting services, high-end server technology, cybersecurity and cloud management software, and maintenance and support services. Unisys has more than 23,000 employees serving clients around the world. Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com. -- Unisys--is an Equal Opportunity Employer - Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity #FED#

Keywords: Unisys Federal, Augusta , Service Desk Training Coordinator with Security Clearance, Other , Augusta, Georgia

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