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Switchboard Operator

Company: Cabela's
Location: Augusta
Posted on: September 4, 2020

Job Description:

POSITION SUMMARY:Responsible for the operation of the switchboard communication system. Exhibits a high level of professionalism and legendary customer service with every caller.ESSENTIAL FUNCTIONS:Projects a positive and professional company imageAnswers inbound calls and routes accordinglyTake detailed and accurate notes / call back information and route to appropriate recipientPlace outbound calls as requested by staff or customersHandle customer/guest inquiries and customer assistance as required.Assists Executives, Administrative Assistants, and other Outfitters in connecting telephone calls, conference calls, etc.Uses diplomacy and tactful judgment in screening and potentially rerouting calls for executives and other limited-access VIPsSupports inbound outfitter/associate requests as appropriate.Self-monitors call times for adherence to efficiency and quality goalsALL OTHER DUTIES AS ASSIGNEDEXPERIENCE/QUALIFICATIONS: Minimum Degree Required: High School DiplomaKNOWLEDGE, SKILLS AND ABILITY:Friendly and effective communication skillsExcellent speaking voiceSuperb customer service skillsKnowledge of switchboards and phone systemsAble to respond quickly and provide effective customer service in a fast-paced environmentHigh integrity and ability to maintain strict confidentialityStrong attention to detailCalm under pressure or in conflictBass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information or any other basis protected by applicable federal, state or local law.Cabela's

Keywords: Cabela's, Augusta , Switchboard Operator, Other , Augusta, Georgia

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