AugustaGARecruiter Since 2001
the smart solution for Augusta jobs

Dispatch Support Specialist

Company: WOW! Internet Cable Phone
Location: Augusta
Posted on: September 4, 2020

Job Description:

Job Description: pThe Residential Dispatch Support Specialist is responsible for answering incoming calls from technical operations and customer care regarding residential customer accounts./pp/ppbuDuties and Responsibilities:/u/b/pp/ppEssential duties and responsibilities include but are not limited to those listed below:/pp/pul liAnswer inbound calls and text messages providing support for technical operations for installation and service activities for multiple billers/li/ulul liTroubleshoot and/or make account corrections, modifications, and/or product additions/li/ulul liAssist with CPE equipment, WOW! product provisioning and provisioning escalations/li/ulul liAnswer inbound calls with requests from Customer Care and the residential sales teams for customer appointment ETA's, safety escalations, same day appointment requests, future day move-up requests and complaints regarding premise damage, incomplete installation/li/ulul liComplete work orders and enter necessary data (i.e. equipment inventory numbers, arrival/completion times)/li/ulul liProvide Technician troubleshooting for Ultra and Legacy equipment provisioning issues/li/ulul liProvide inbound support to customer care agents for customer scheduling complaints/li/ulul liReschedule work orders per Technician requests/li/ulul liMaintain ongoing customer contact to keep appointments on track/li/ulul liFollow established processes and procedures for service outs, outages, missed appointments and customer complaints; provide thorough follow-up via ongoing customer contact/li/ulul liUpdate billing system notes on an ongoing basis/li/ulul liAddress market-specific email submissions constantly to ensure customer satisfaction/li/ulul liOther duties as assigned/li/ulp/ppbuQualifications:/u/b/pp/ppTo perform this job successfully, an individual must be able to perform each essential duty spansatisfactorily./span The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./pp/ppb-Education:/b/pul liMust possess a high school diploma or equivalent/li/ulp/ppb-Experience/Skills Needed:/b/pul liMinimum 6 months experience in customer service experience in a call center environment/li/ulul liPrior Dispatch experience, strongly preferred/li/ulul liMust possess a positive, can do attitude that is focused on providing an excellent customer experience/li/ulul liReliability and dependability are critical to support our customers/li/ulul liExcellent communication skills including active listening skills, the ability to communicate effectively over the telephone and ability to communicate technical information to a non-technical audience/li/ulul liAbility to add, subtract, multiply and divide figures and amount using whole numbers, common fractions and decimals/li/ulul liAbility to read and interpret documents such as product information, training materials and company policies/li/ulul liAbility to multi-task and function effectively and consistently in a fast-paced environment/li/ulp/ppb-Computer Skills:/b/pul liProficient in all Microsoft operating systems, Internet Software and email/li/ulul liComputer skills: G-Suite, MS Office suite, internet software, email/li/ulul liMust be capable of becoming proficient in the use of applicable billing systems and internal knowledge tools (training provided)/li/ulul liExperience with ICOM's or USHA billings systems a plus/li/ulp/ppb-Physical Demands/Working Conditions:/b/pp/ppThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./pp/pul liregularly required to talk and hear/li/ulul lirequired to use hands to type, handle objects and paperwork/li/ulul lirequired to reach and hold on to items at chest level or reach above the shoulder/li/ulul lirequired to use close vision and be able to focus/li/ulp/ppbiWOW! is an Equal Opportunity spanEmployer/Minorities/Women/Protected/span spanVeterans/Disabled/Sexual/span spanOrientation/Religion/Gender/span Identity employer/i/b/pp/pp/ppbiWOW! is an Equal Opportunity spanEmployer/Minorities/Women/Protected/span spanVeterans/Disabled/Sexual/span Orientation/Gender Identity employer/i/b/p

Keywords: WOW! Internet Cable Phone, Augusta , Dispatch Support Specialist, Other , Augusta, Georgia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


42A Human Resources Specialist
Description: Job Description br br When a Soldier has a question about benefits, policy, or needs help with a sensitive issue, the Army National Guard's Human Resources Specialist is the primary go-to person. (more...)
Company: Army National Guard
Location: Augusta
Posted on: 09/26/2020

Remote Credentialed Tax Professional
Description: Overview If you are a highly motivated individual with an active unrestricted credential CPA/EA/Practicing Attorney and excellent communication skills, we need you to help our customers complete their (more...)
Company: Intuit
Location: Augusta
Posted on: 09/26/2020

91L Construction Vehicle Repairer
Description: Job Description br br If you've ever considered a career in maintaining heavy machinery, join the Army National Guard as a Construction Vehicle Repairer and help pave the way for success. In this (more...)
Company: Army National Guard
Location: Augusta
Posted on: 09/26/2020


Licensed Life Insurance Independent Contractor - Work from Home
Description: Licensed Life Insurance Independent Contractor - Work from Home We got what you want, you got what we need Are you a Licensed Insurance Agent looking for a flexible opportunity One where you're (more...)
Company: LiveOps
Location: Augusta
Posted on: 09/26/2020

RN / Open Heart Operating Room
Description: The benefits of taking a travel nursing job with Cross Country Nurses include: Free Private Housing or Generous Housing Allowance Comprehensive Health Insurance with Prescription Coverage
Company: Cross Country Nurses
Location: Augusta
Posted on: 09/26/2020

92G Food Service Specialist
Description: Job Description br br It takes energy to keep the Army National Guard marching on, and that's where you take the lead. As a Food Service Specialist for the Guard, it's your duty to provide the sustenance (more...)
Company: Army National Guard
Location: Augusta
Posted on: 09/26/2020

Remote Licensed Life Insurance Independent Contractor
Description: Licensed Life Insurance Independent Contractor - Work from Home We got what you want, you got what we need Are you a Licensed Insurance Agent looking for a flexible opportunity One where you're (more...)
Company: LiveOps
Location: Augusta
Posted on: 09/26/2020

PPM Machine Operator- Full-time Regular (BS PSR)
Description: About Us: br br Backed by more than 40 years of experience and one of the industry's leading safety performance records, PPM, helps clients address the complex challenges inherent in today's manufacturing (more...)
Company: PPM
Location: Augusta
Posted on: 09/26/2020

OTR Company Driver (Augusta,GA)
Description: AS OF FEBRUARY 2, 2020 WE ARE INCREASED OUR PAY PER MILE AND MUCH MORE ul li We increased our layover and detention pay li We increased our loading and unloading pay li We increased (more...)
Company: Dick Lavy Trucking
Location: Augusta
Posted on: 09/26/2020

Licensed Health Insurance Agent - Massive OEP Opportunity, limited hiring class
Description: Assurance has opened up 100 spots nationally for Licensed Health agents to join our platform by 9/30 Join the revolutionary ASSURANCE platform in time to have the best Open Enrollment Period OEP (more...)
Company: ASSURANCE Independent Agents
Location: Augusta
Posted on: 09/26/2020

Log In or Create An Account

Get the latest Georgia jobs by following @recnetGA on Twitter!

Augusta RSS job feeds