Help Desk Support Specialist - Tier I
Company: SAIC Corporation
Location: Augusta
Posted on: January 12, 2021
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Job Description:
Description We are currently seeking a motivated, career and
customer oriented associates to join our team to begin an exciting
and challenging career with SAIC.What success looks like in this
role: * Initial point of contact for customers via telephone, email
or live chat to provide technical support of hardware, systems,
sub-systems and/or applications. * Provides technical support of
hardware, systems, sub-systems and/or applications.* Assists with
navigating around application menus, may be required to remote into
customer's computer. - Troubleshoot network connectivity issues,
working with remote employees on a corporate network.Qualifications
* Previous computer technical support preferred. * Understanding of
Active Directory to unlock and reset passwords. * Strong knowledge
of Network troubleshooting, including connectivity issues, locating
IP or TCP/IP addresses, VPN software, supporting remote users.*
Ability to troubleshoot and resolve email issues, specifically MS
Outlook.Education / Certification / Security Clearance:* High
School Diploma or equivalent required. * Must be able to obtain and
maintain a Secret level government security clearance. * Must be
able to obtain one of the following COMPTIA CE certifications: A+,
Network +, or Security + OverviewSAIC is a premier technology
integrator solving our nation's modernization and readiness
challenges. Our offerings across defense, space, civilian, and
intelligence markets include high-end solutions in engineering, IT,
and mission outcomes. We integrate the best components from our
portfolio with our partner's ecosystem to deliver innovative and
effective solutions. We are 25,500 strong; driven by mission,
united by purpose, and inspired by opportunities. Headquartered in
Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For
information, visit saic.com or Working at SAIC for benefits
details. SAIC is an Equal Opportunity Employer empowering people no
matter their race, color, religion, sex, gender identity, sexual
orientation, national origin, disability, or veteran status. We
strive to create a diverse, inclusive and respectful work culture
that values all.
Keywords: SAIC Corporation, Augusta , Help Desk Support Specialist - Tier I, Other , Augusta, Georgia
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