**2021 Openings** Service Desk with Security Clearance
Company: TEKsystems c/o Allegis Group
Location: Augusta
Posted on: January 12, 2021
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Job Description:
**We are looking for individuals able to start Q1 of 2021**
**Top Secret AND CompTIA Security+ Certification required**
**Perfect for individuals looking to get started in the technical
support field - very limited experience required; training will be
provided*** Our team is seeking a qualified Level 1 service desk
technicians to support one of the largest, most collaborative
enterprise service desks in the defense space. Under the Global
Service Center, the Tier I Service Desk function handles incidents
and requests from mission partners anywhere on the globe. You will:
- Provide Service Desk Support to approximately 2.1 million
worldwide users using industry best practices and global service
desk policy, either directly or indirectly based on application
service level agreement requirements. Most of these users have
Level 1/ Tier I support external to DISA. - Provide Service Desk
Support Level 1 & Level 2. This includes handling of the following
interactions: phone calls, e-mails, chat, instant messaging, and
texts. Sources of interactions are from customers and system
events. - Interact and work with a diverse customer base and
possess excellent oral / written communication skills as well as
perform in a courteous, professional, and project-oriented manner.
- Document and update tickets. This may include recording any
pertinent information regarding incidents/outages in the daily
shift log/journal and preparing monthly shift activity reports for
delivery to the appropriate Government Operations Chief.
Keywords: TEKsystems c/o Allegis Group, Augusta , **2021 Openings** Service Desk with Security Clearance, Other , Augusta, Georgia
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