**2021 Openings** Service Desk with Security Clearance

Company: TEKsystems c/o Allegis Group
Location: Augusta
Posted on: January 12, 2021

Job Description:

**We are looking for individuals able to start Q1 of 2021** **Top Secret AND CompTIA Security+ Certification required** **Perfect for individuals looking to get started in the technical support field - very limited experience required; training will be provided*** Our team is seeking a qualified Level 1 service desk technicians to support one of the largest, most collaborative enterprise service desks in the defense space. Under the Global Service Center, the Tier I Service Desk function handles incidents and requests from mission partners anywhere on the globe. You will: - Provide Service Desk Support to approximately 2.1 million worldwide users using industry best practices and global service desk policy, either directly or indirectly based on application service level agreement requirements. Most of these users have Level 1/ Tier I support external to DISA. - Provide Service Desk Support Level 1 & Level 2. This includes handling of the following interactions: phone calls, e-mails, chat, instant messaging, and texts. Sources of interactions are from customers and system events. - Interact and work with a diverse customer base and possess excellent oral / written communication skills as well as perform in a courteous, professional, and project-oriented manner. - Document and update tickets. This may include recording any pertinent information regarding incidents/outages in the daily shift log/journal and preparing monthly shift activity reports for delivery to the appropriate Government Operations Chief.

Keywords: TEKsystems c/o Allegis Group, Augusta , **2021 Openings** Service Desk with Security Clearance, Other , Augusta, Georgia