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Comp Svcs Benefits Admin

Company: ADP
Location: Augusta
Posted on: June 10, 2021

Job Description:

The Comp Svcs Benefits Administrator administers Comprehensive Benefits client HR data and Benefits including a variety of qualified and non-qualified benefit plans for the Comprehensive Benefits clients including: Health - Welfare Plans-Medical, Dental, Vision, Life, Accidental Death - Dismemberment (AD-D) and Disability. Primary point of contact for the service team and off shore team regarding execution, governance and approval of various back office related functions including but not limited to invoice reconciliation - premium remittance, carrier connection management - error resolution, quality assurance, reporting, data integrity audits, confirmation statements, and other batch processing as outlined by client. Serve as the liaison between the client and other ADP and non-ADP service providers such as the various insurance carriers, human resources consultants, brokers and third-party administrators in reference to supporting administrative services related to client batch and/or back office processing. Basic level two support for client - service team inquiries and issues related to back office deliverables. Assist with client technical troubleshooting of the Workforce Now System including carrier connection issues, reporting, data integrity. Provide proactive business analytical information to client. Meet the expectation and requirements of all clients. Perform quality assurance checks in coordination with the Comprehensive Benefits off shoring- team related to governance and oversight of back office deliverables. Perform ad hoc data analysis, compares, audits as needed. Provide proactive business analytical information to client. Meet the expectation and requirements of all clients.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.
  • Administers a variety of qualified and non-qualified benefit plans on a day-to-day basis.
  • Works in coordination with off shore team to audit, reconciles, processes and governs the monthly vendor invoices for payment.
  • Provides the CB client with a single consolidated invoice, discrepancy details and facilitates the premium payment if applicable.
  • Ensures that batch employee materials are processed via the Fulfillment Center for various enrollment and life event changes-new hire, termination, birth, adoption, marriage, divorce, death, etc.
  • Performs in conjunction with front office and off shore teams various data integrity and enrollment/eligibility audits.
  • Researches and resolves issues identified through those routine audits.
  • Researches, analyzes, back office processes and procedures for potential improvement in enrollments, savings or administration.
  • Makes recommendations to management and peers.
  • Manages, monitors carrier connections.
  • Works in conjunction with front office and off shore teams to resolves errors, issues timely and accurately.
  • Escalates failures appropriately and escalates programmatic issues to SSS or connections development teams as appropriate.
  • HR Administration - HRIS Reporting Provides problem solving as it relates to data integrity and data management to CB service teams including but not limited to the data required to produce back office deliverables.
  • Provides ad hoc and scheduled HRIS reports and data compares to service teams, client in a timely fashion, develops report criteria with end user, runs reports, provides analysis of data for client consideration.
  • Provides excellent customer service to the service teams and client contact(s) in resolving back office and data integrity issues.
  • Acts as the primary point of contact for third parties related to invoice reconciliation, carrier connections, batch processing of print/fulfillment materials in providing information, responding to inquiries and resolving issues.
  • Proactively works to identify problems and offer solutions to improve the internal operation and administration of the plans.
  • Works with the various ADP and non-ADP service providers in order to identify and resolve issues.
  • Takes a proactive approach to establish systematic processes and procedures that will reduce or eliminate errors. Develops and implements the workflow (both manual and electronic) to ensure that the transactions are accurately processed by both ADP and non-ADP service providers such as Section 125/FSA, COBRA, 401(k), etc.


  • Bachelor's Degree in a Business related field or equivalent education and experience required
  • 2-4 years of experience in Benefits Administration back office functions
  • Knowledge of hardware/software issues dealing with PC/client server based clients required.

Keywords: ADP, Augusta , Comp Svcs Benefits Admin, Other , Augusta, Georgia

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