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Digital Care Team Supervisor

Company: Aktiebolaget Electrolux
Location: Augusta
Posted on: June 10, 2021

Job Description:

A REGULAR DAY AT WORK (ESSENTIAL DUTIES):

For us going to work every day has an even greater purpose than putting the latest product or technology on the market. It's about improving the everyday lives of millions. By being sustainable and open to new ideas we can push the boundaries of cooking, cleaning, and wellbeing at home. But to keep doing so, we need more people who want to innovate and re-imagine what life at home can be.

The Digital Care Team Supervisor is responsible for managing and maintaining a high performing team in a fast-paced environment (Social Media, Ratings & Reviews, Retailer Q&A, and Connected Product Customer Support). In addition to ensuring day-to-day activities/objectives are consistently met, this role will be accountable for demonstrating servant leadership. They will be responsible for building relationships and motivating the team in a positive and professional manner. The Digital Care Team Supervisor is in a strong position to influence organizational performance, employee engagement, and the Customer Engagement Center culture. They will be responsible for working closely with their direct leadership as well as cross-functionally while fostering teamship (transparency, collaboration, engagement, and goals).

KEY RESPONSIBILITIES:

* Provides daily guidance to team members in a timely, efficient, and knowledgeable manner; includes but not limited to performance feedback, coaching, and disciplinary actions. * Ensure team members engage with our consumers/customers (both shoppers and owners - Electrolux and Frigidaire) in a professional and effective manner; meeting team and individual goals/objectives (ex. KPI metrics). * Maintains a dedication to not only the team's success but also their individual growth and development; fostering a high-quality work environment so team members are motivated to perform at their highest level while ensuring they have the appropriate training and resources to perform their roles. * Communication style must be effective, engaging, and adaptable; includes responding to and resolving team member concerns and feedback. * Demonstrates ability to support and execute key strategic initiatives and/or vision (ex. Brand voice, effortless experiences, etc.) * Responsible for suggesting methods (ex. processes, procedures) to improve operations, efficiency, and service to both internal and external customers, demonstrating a strong initiative and pro-active mindset. * Utilizes appropriate decision making and critical thinking skills, giving special attention to details and accuracy. * Demonstrates strong time and change management skills within a fast-paced environment, including capability of setting priorities. * Provides back-up support as business warrants.

WHO YOU ARE:

* You ask and you listen, you take ideas on board and work with your team, taking everyone in the same direction. * Whether face-to-face or on the phone, you can communicate plans and articulate your ideas with colleagues and customers at all levels. * You understand and empathize with people and can apply your people and problem solving skills to reassuring customers. * You keep the consumer and customer front of mind, bringing an outside-in perspective to encouraging cross-collaboration, utilizing diversity and encouraging open feedback. * You set the pace and the priorities, and then you bring a methodical approach to meeting your goals. * You seek out the opportunities and set about realising them with a customer first mind-set.

We employ great people from a wide variety of backgrounds - not just because it's the right thing to do, but also because we believe that diverse perspectives make our business stronger and more innovative. If you share our values, come find your place in our global community. Meet us on @lifeatelectrolux and career.electroluxgroup.com to learn more.

Minimum Qualification

EDUCATION & EXPERIENCE:

* High school diploma or equivalent required; advanced education strongly preferred. * Minimum 2 years customer service experience; marketing experience a plus. * Minimum 2 years supervisory/coaching experience. * Excellent communication skills - verbal and written. * Familiarity with Social media accounts (ex. Facebook, Instagram, etc.)

#LI-LH1

Keywords: Aktiebolaget Electrolux, Augusta , Digital Care Team Supervisor, Other , Augusta, Georgia

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