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Service Desk Administrator (Remote)

Company: EDTS, LLC
Location: Augusta
Posted on: June 12, 2021

Job Description:

Corsica Technologies is consistently recognized as one of the top managed IT and cybersecurity providers, helping organizations leverage technology as a competitive business advantage. Our integrated services protect companies and enable them to succeed. As our mission states, we are a key catalyst in protecting organizations, empowering their employees, and enabling their technology to gain a competitive business advantage so they can thrive.

Our team is focused on hiring the right people, in the right jobs, to help us continue to grow and move forward in creating a new level of service in the IT industry. Do you have what it takes to join the team? With decades of combined experience in our space, our leadership team thrives on helping their clients solve their most complex IT challenges.

Service Desk Administrator - Remote Openings in Mid-West and Southeast

Increasing client confidence through timely, professional, friendly, and knowledgeable remote-support service is paramount to being the IT Leader we strive to be. Additionally, Corsica depends on the efficiency of Service Desk members to keep costs low. The Service Desk Administrator provides technical oversight and guidance to other Service Desk team members and applies specialized knowledge and skills to resolve escalated end user support issues and complex requests. The Service Desk Administrator also helps increase Corsica's overall operational efficiency by minimizing the amount of issues escalated to Corsica's most senior technical resources.


* Classify and triage escalated incidents, problems, and complex requests. * Troubleshoot and resolve escalated incidents to return service to clients as quickly as possible. * Troubleshoot and resolve problems reported by two or more users as quickly as possible. * Manage the impact, risk, and implementation of complex client change requests. * Follow standard operating procedures as documented in the Knowledge Management System. * Assist in creating and updating knowledge articles to be used by other service desk personnel. * Work with the team and escalate as needed with the assistance of management. * Maintain and update system documentation and service ticket records. * Stay up to date on the latest technologies through ongoing education.


* Must have at least a high school diploma or GED. Associate degree or better is preferred. * A minimum of 6 years of professional ITSM experience is required. MSP experience is preferred. * At least 2 certifications from leading vendors such as Apple, CompTIA, or Microsoft are required. * Intermediate experience with each of the following: * System hardware, software, and operating systems * Cloud solutions such as Office 365 and Google Apps * Networking concepts such as TCP/IP, DNS, and DHCP * Active Directory and Group Policy administration * Switches, firewalls, and advanced infrastructure * Cloud-based data-centers such as Azure and AWS * Server applications such as SQL Server and RDS * Voice technologies and phone systems

* Advanced experience in at least one or more technical specialties


We are fully invested in the growth and well-being of our employees and offer the following benefits to our employees in all locations:

* 401K * Medical, Dental, Vision * Health Savings Account * Life Insurance * Short and Long-Term Disability * PTO plus Paid Holidays * Training and development opportunities * Educational assistance * EAP services that include free counseling services for employee and family * Adoption assistance * Commuter benefits

If you're up for the challenge and enjoy the satisfaction of knowing your work has made a difference in helping other companies leverage technology as a competitive business advantage, then we want to hear from you today!

If you don't think you meet all the criteria above and are still interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join a great team of professionals.

Keywords: EDTS, LLC, Augusta , Service Desk Administrator (Remote), Other , Augusta, Georgia

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