Customer Service

Company: Countybank
Location: Greenwood
Posted on: June 12, 2021

Job Description:

Customer Service Representative

Countybank in Greenwood SC

Serving our clients, our communities, and our associates

Countybank is seeking a self-motivated, detail-oriented individual to serve as a Customer Service Representative working with our Customer Care Team. Our Customer Care Representatives provide customers with information on all bank services and products in addition to responding to questions, concerns and complaints in an effective, pleasant and timely manner by providing information directly or obtaining the assistance of appropriate team members. This position also promotes and participates in a sales and service culture consistent with the Customer Care Team's mission of exceeding customer expectations as well as providing exceptional service in each interaction with customers and staff.

Major Responsibilities will include, but are not limited to:

• Serves internal and external customers by providing information regarding products and services offered by the bank. Answers and routes incoming companywide switchboard telephone calls in a prompt, cheerful and professional manner. Answers incoming bank Customer Service calls and online chats.
• Researches and solves customer's questions, problems and complaints regarding their account either by telephone, online chat, email, or written correspondence. Completes the request or refers customers to the appropriate team member. Keeps clear records of all customer interactions.
• Researches and solves customer questions specific to debit cards, online banking, mobile banking, BillPay, and TeleBank, using appropriate programs. With approval, able to perform appropriate maintenance to debit cards to apply limit increases and apply travel and other exemptions. Also, able to reset passwords and assist customers who have been locked out of online access to their account(s).
• Knows and understands the operational departments of Countybank and communicates with them to resolve customer issues
• Makes limited outbound calls to follow up on customer email requests, check orders, and returned mail
• Cross-trained to work the teller line and able to provide float coverage when needed
• Cross-sells all services for TCB Corporation to qualified customers when needs are discovered. Seeks to attain established goals on key products and /or referrals on a monthly basis. Assists Financial Integration Team Leader in creating and maintaining a sales culture and achieving sales goals.
• Handles a variety of clerical tasks including but not limited to: security check call for all locations, stop payment requests, check orders, credit inquiry requests, verification of deposits, account research for internal and external customers, placing Reg CC holds on mobile and ATM deposits, process online transactions, return mail verification, filing of all needed paperwork, process morning notices, returned mail and deposit corrections.
• Performs other duties as assigned.

Education and Experience:

• High School Diploma or equivalent required; Associates Degree preferred
• Experience in customer service or banking/financial experience preferred; or any equivalent combination of education, training or experience which provides the required knowledge, skills and abilities

Abilities, Skills and Work Conditions:

• Must truly love customer service
• Able to work well under pressure and multitask
• Be proficient working with a computer and able to learn new software
• Must be capable of problem solving and have the ability to share and process information
• Able to communicate effectively and professionally with others, including exhibiting a courteous, conscientious, and generally businesslike manner in the workplace
• Ability to move up to 15 pounds
• Must be able to remain in a stationary position, often standing or sitting for prolonged periods

This is a full-time position in a smoke and drug-free workplace with strong corporate values that foster associate growth and satisfaction.

Compensation commensurate with experience, education and level of expertise.

Keywords: Countybank, Augusta , Customer Service, Other , Greenwood, Georgia