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Customer Service Clerk I

Company: W4wga
Location: Augusta
Posted on: January 13, 2022

Job Description:

PRINCIPAL DUTIES AND RESPONSIBILITIES Processes payments for utilities, other fees and services. Receives monies from customers by check, cash, and credit card. Documents payments received, balances cash draws daily and prepares bank deposits. Performs customer service functions: provides information and assistance regarding utility billing, payments, or other issues. Responds to routine questions, complaints or requests for services. Initiates problem resolution, conducts research, recommends solutions and conducts follow-up to ensure customer satisfaction. Sets up new accounts, assists customers in identifying needed services, and provides information regarding services and fees. Inputs data into computer system database while creating and updating work orders. Serves as a primary contact for service related question, reviews status of work orders and resolves complaints regarding services. Answers questions, responds to requests regarding billing/payments and troubleshoots meter reading problems and billing errors. Provides customer service to walk-ins, processes payments and receives payments. Uses CIS billing software to research customer complaints. Handles large sums of money, preparing reports, and filing and maintaining financial records and accounts. Researches for amounts due and past due balances. Corrects address changes on returned mail and re-mails to new address. Scans account documents. Mastery of operating standard office equipment, computer and two-way radio. Apply at Requirements MINIMUM REQUIREMENTS Education: High School diploma or GED Experience: One (1) year experience providing customer service, preferably to the public, both in-person and by telephone. Preferred: Cashiering experience in banking or credit union.

Keywords: W4wga, Augusta , Customer Service Clerk I, Other , Augusta, Georgia

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