Senior Representative - Customer Service
Posted on: January 13, 2022
+ Builds and maintain business relationship with customers by
providing prompt and accurate service so as to promote customer
+ Support customer base by answering questions and concerns, as
well as handling customer account inquiries and complaints which
are escalated from other departments.
+ Mentor and give direction to team members and provide training on
+ Process payments for cash account customers.
+ Research and resolve customer problems, acting as the customer
liaison between other departments when necessary.
+ Back-up support to sales counter with walk in and telephone
2-5 years of direct work experience in customer service
High school diploma or equivalent is required
Strong time management skills required, including ability to
prioritize customer issues and resolve with positive outcomes
Solid interpersonal skills that allow one to work effectively in a
diverse working environment
Able to effectively communicate both verbally and in writing
Able to work well under pressure
Strong attention to detail
Able to deal with people sensitively, tactfully, diplomatically,
and professionally at all times
Computer literate, including effective working skills of MS Word,
Excel and e-mail
Data entry and typing skills
General Office - Work is generally performed within an office
environment, with standard office equipment. Lighting and
temperature are adequate and there are no hazardous or unpleasant
conditions caused by noise, dust, etc.
Warehouse - Work is generally performed in a warehouse environment.
The noise level is moderately quiet. Generally well ventilated and
well lighted. Warehouse employees may be exposed to all kinds of
weather and may be required to wear protective clothing. Operates
heavy equipment. Strict safety regulations may be required.
Work is generally sedentary in nature, but may require standing and
walking for up to 10% of the time.
Employee required to sit and drive a vehicle to perform their
Employee required to organize and coordinate schedules.
Employee required to analyze and interpret complex data.
Employee required to problem-solve.
Employee required to communicate with the public. Employee might
work with customers on production schedule changes
Employee may be required to train or lead other employees.
Keywords: Anixter, Augusta , Senior Representative - Customer Service, Other , Augusta, Georgia
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