Senior Representative - Customer Service

Company: Anixter
Location: Augusta
Posted on: January 13, 2022

Job Description:

**Job Description**

+ Builds and maintain business relationship with customers by providing prompt and accurate service so as to promote customer loyalty.

+ Support customer base by answering questions and concerns, as well as handling customer account inquiries and complaints which are escalated from other departments.

+ Mentor and give direction to team members and provide training on best practices.

+ Process payments for cash account customers.

+ Research and resolve customer problems, acting as the customer liaison between other departments when necessary.

+ Back-up support to sales counter with walk in and telephone inquiries.

**Job Requirements**

**EXPERIENCE:**

2-5 years of direct work experience in customer service

**EDUCATION:**

High school diploma or equivalent is required

**SKILLS/REQUIREMENTS:**

Strong time management skills required, including ability to prioritize customer issues and resolve with positive outcomes

Solid interpersonal skills that allow one to work effectively in a diverse working environment

Able to effectively communicate both verbally and in writing

Able to work well under pressure

Strong attention to detail

Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

Computer literate, including effective working skills of MS Word, Excel and e-mail

Data entry and typing skills

**Working Environment:**

General Office - Work is generally performed within an office environment, with standard office equipment. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

Warehouse - Work is generally performed in a warehouse environment. The noise level is moderately quiet. Generally well ventilated and well lighted. Warehouse employees may be exposed to all kinds of weather and may be required to wear protective clothing. Operates heavy equipment. Strict safety regulations may be required.

**physical requirements:**

Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time.

Employee required to sit and drive a vehicle to perform their job.

**MENTAL requirements:**

Employee required to organize and coordinate schedules.

Employee required to analyze and interpret complex data.

Employee required to problem-solve.

Employee required to communicate with the public. Employee might work with customers on production schedule changes

Employee may be required to train or lead other employees.

Keywords: Anixter, Augusta , Senior Representative - Customer Service, Other , Augusta, Georgia