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Desktop Support

Company: Randstad US
Location: Augusta
Posted on: January 15, 2022

Job Description:

desktop support.+ augusta , maine+ posted 5 days agowithrandstad indeed**job details**summary+ $23 - $26 per hour+ contract+ no requirements+ industrypublic administration+ reference893261job detailsjob summary:Multiple openings for Desktop and Customer Support professionals.Should have excellent communication and documentation skills. Ideal candidates will be excited to learn new technologies and have great customer support experience. These positions will be 100% onsite at client site located in Central Maine.location: Augusta, Mainejob type: Contractsalary: $23 - 26 per hourwork hours: 8am to 4pmeducation: No Degree Requiredresponsibilities:- strong documentation skills.- Customer Support experience with ability to learn new technologies- Assist in planning and coordinating testing changes, upgrades and new and standard products, ensuringsystems will operate correctly in current and future environment.- Anticipate, identify, track and resolve issues and risks affecting own work. Develop contingency plans asnecessary.- Analyze the functional and/or technical impact of new product releases.- Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolveproblems.- Determine time estimates and schedule for own work and resolve issues in a timely manner.- Identify and track issues, risks and action items.? Assist in coordination of testing changes, upgrades and new software products, ensuring systems will operatecorrectly in current and future environment.- Participate in performance improvement activities. Identify and potential improvements related to theenvironment for an application.- Provide accurate and complete answers to general use and environment questions in a timely manner.- Serve as the point of contact for technology support and services.- Serve as the point of integration between the business functions of the department and the technologyrequirements of the department.- Provide desktop computer support.- Serve as a point of contact for communication and coordination of service outages.- Manage the retirement and disposal of obsolete or broken computer equipment.- Coordinate the procurement and installation of new computer hardware and softwarequalifications:+ Experience level: Experienced+ Minimum 2 years of experience+ Education: No Degree Requiredskills:+ Desktop Support+ Helpdesk+ Support+ Customer RelationsFor certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Keywords: Randstad US, Augusta , Desktop Support, Other , Augusta, Georgia

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