Senior Representative - Customer Service
Posted on: January 15, 2022
- Builds and maintain business relationship with customers by
providing prompt and accurate service so as to promote customer
- Support customer base by answering questions and concerns, as
well as handling customer account inquiries and complaints which
are escalated from other departments.
- Mentor and give direction to team members and provide training
on best practices.
- Process payments for cash account customers.
- Research and resolve customer problems, acting as the customer
liaison between other departments when necessary.
- Back-up support to sales counter with walk in and telephone
inquiries.Job RequirementsEXPERIENCE:2-5 years of direct work
experience in customer serviceEDUCATION:High school diploma or
equivalent is requiredSKILLS/REQUIREMENTS:Strong time management
skills required, including ability to prioritize customer issues
and resolve with positive outcomesSolid interpersonal skills that
allow one to work effectively in a diverse working environmentAble
to effectively communicate both verbally and in writingAble to work
well under pressureStrong attention to detailAble to deal with
people sensitively, tactfully, diplomatically, and professionally
at all timesComputer literate, including effective working skills
of MS Word, Excel and e-mailData entry and typing skillsWorking
Environment:General Office Work is generally performed within an
office environment, with standard office equipment. Lighting and
temperature are adequate and there are no hazardous or unpleasant
conditions caused by noise, dust, etc.Warehouse Work is generally
performed in a warehouse environment. The noise level is moderately
quiet. Generally well ventilated and well lighted. Warehouse
employees may be exposed to all kinds of weather and may be
required to wear protective clothing. Operates heavy equipment.
Strict safety regulations may be required.physical
requirements:Work is generally sedentary in nature, but may require
standing and walking for up to 10% of the time.Employee required to
sit and drive a vehicle to perform their job.MENTAL
requirements:Employee required to organize and coordinate
schedules.Employee required to analyze and interpret complex
data.Employee required to problem-solve.Employee required to
communicate with the public. Employee might work with customers on
production schedule changesEmployee may be required to train or
lead other employees.
Keywords: Anixter, Augusta , Senior Representative - Customer Service, Other , Augusta, Georgia
Didn't find what you're looking for? Search again!