Implementation Manger- Carrier Connections
Posted on: January 16, 2022
ADP is hiring an Implementation Manager.
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At ADP, we believe great companies are built by great people -- and
for them. Every day we strive to design a better way to work
helping employees at organizations around the world to stay
productive and achieve their potential. We're always designing for
people, starting right here with our one-of-a-kind culture, and
with people like you.
As Implementation Manager , you'll leverage your leadership
expertise to help establish the direction of daily project
activities, ensuring efficient operations, and creating an overall
productive and engaging working environment for your team. Your
team onboards new clients by configuring their account and training
them to comfortably use our products and services, with the goal of
delivering and exceeding client expectations!
Does this sound like you? Leadership Magnet . Someone your leader
can trust and your peers will follow. Someone who can help set the
team's direction and lead them to the successful execution of the
vision you share with your leader. Proactive Planner . Always a few
steps ahead. Anticipates needs and comes prepared. Trusted Advisor
. You live by integrity and deliver on promises... every time.
Collaborative Spirit . You achieve more with others and value an
inclusive culture where you can be you. Innovative Thinker. You
never settle for the status quo, with a mind always focused on
WHAT YOU'LL DO: Responsibilities
Lead daily activities of the Implementation team to ensure that all
work is completed according to scheduled deadlines with attention
to quality standards, priorities and overall business metrics.
Ensure team supports and models cultural behaviors including
ownership, client advocacy, teamwork, and business acumen to
achieve performance metrics. Develop and drive implementation
strategies by leveraging data, analytics, and client experience
information focused on the achievement of client desired outcomes.
Responsible for performance measures such as forecast, proactive
risk assessment, backlog, no-starts, quality, weeks- to-start,
associate engagement and retention and other metrics. Takes a
proactive approach to backlog management to anticipate and mitigate
issues and accurately assess, communicate and address trends.
Strategize with teams and internal partners to develop effective
intervention plans to address challenges related to client health,
including direct involvement in activities necessary to stabilize
and save at-risk client business. Demonstrate a strong ability to
communicate with Client executives, including strong executive
presence, de-escalation, and relationship management. Participate
in financial forecast exercises related to their Book of Business,
including input to managing loss forecast. Effectively manage
escalated issues and clients and provide direction. Demonstrate
enhanced understanding and implementation of Business Unit's
strategic goals. Oversee the use of standard process workflows by
team. Function as a consultant and business partner to other groups
within ADP. Train and mentor team members and identify development
needs across the team, working with Director to coordinate
additional training as needed. Track various productivity and
performance standards to ensure that established levels are
achieved, especially during critical activity periods. Serve as an
acting backup to the Senior Director, providing leadership,
guidance and direction to team members in the absence of the
Director. Manage escalated issues and provide direction.
Collaborate with peers to establish best practices. Analyze team
statistics and prepare reports for the Director. Evaluate
associates on performance and complete annual performance
appraisals. Work in collaboration with associates to establish
Individual Development Plans. Develop and administer corrective
action and performance improvement plans. Hire/Fire authority in
conjunction with Human Resources. May have budgetary
responsibility. May have oversight of Workforce Management to
include scheduling and succession planning. Participate in task
forces, strategic initiatives, stretch assignments and
collaboration opportunities with other Business Units.
EXPERIENCE YOU'LL NEED: Required Qualifications Bachelor's Degree
OR Equivalent Military experience At least five years of experience
At least three years of people leadership experience.
BONUS POINTS FOR THESE: Preferred Qualifications
MBA or advanced degree HCM Certifications: Fundamental Payroll
Certification (FPC) or Certified Payroll Professional (CPP); PHR or
SPHR Proficiency and in-depth knowledge of all pertinent ADP Human
Resources, Payroll and Benefits policies and procedures Proficient
in the latest web technologies and working knowledge of various
operating systems Prior leadership training Ability to communicate
effectively to all levels of internal and external contacts
verbally and in writing Excellent collaboration, organizational,
time management, customer service and problem-solving skills and
the ability to work accurately and meet deadlines with frequent
interruptions Ability to work and thrive in a team environment,
focused on achieving results Ability to maintain cooperative
working relationships with all levels of management Ability to
assess team members' performance and provide motivational support
Ability to work both independently and as part of a team Strong
client relationship building skills Ability to recognize basic
procedural issues as they arise and escalate to the appropriate
level Ability to demonstrate learning agility and critical thinking
skills and apply basic concepts in new situations Proficient in the
latest web technologies and working knowledge of various operating
systems Proficient using Microsoft Office
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
Bring your passion and fun. Be yourself in a culture of highly
diverse perspectives and insights.
Stay ahead of the curve. An agile, fast-paced environment means
plenty of opportunities to progress.
Find meaning. Feel good as you do work that accelerates progress
for employees in organizations all over the world.
Be your healthiest. Best-in-class benefits that start on Day 1,
because healthy associates are happy ones.
Get paid to pay it forward. Company paid time off for volunteering
for causes you care about.
If you've made it down this far, we have to ask:
What are you waiting for? Apply now!
Explore our COVID-19 page https://jobs.adp.com/covid19/ to
understand how ADP is approaching safety, travel, the hiring
interview process, and more.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:
ADP affirms that inequality is detrimental to our associates, our
clients, and the communities we serve. Our goal is to impact
lasting change through our actions. Together, we unite for equality
and equity. ADP is committed to equal employment opportunities
regardless of any protected characteristic, including race, color,
genetic information, creed, national origin, religion, sex,
affectional or sexual orientation, gender identity or expression,
lawful alien status, ancestry, age, marital status, or protected
veteran status and will not discriminate against anyone on the
basis of a disability. We support an inclusive workplace where
associates excel based on personal merit, qualifications,
experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business
with the highest ethical standards and full compliance with all
applicable laws. We also expect our people to uphold our values
with the highest level of integrity and behave in a manner that
fosters an honest and respectful workplace. Click
https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture
and our full set of values.
Keywords: ADP, Augusta , Implementation Manger- Carrier Connections, Other , Augusta, Georgia
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