Service BDR

Company: Stokes Hodges Aiken Inc.
Location: Augusta
Posted on: June 22, 2022

Job Description:

Description:
Set, confirm and follow up with Service Appointments. Coordinate with the appropriate Service Advisor and Technician based on the Service need and time available.

• Work closely with the Service Advisors and learn the Technicians' skills
• Respond to phone and internet inquiries in a professional and timely manner
• Accurately enter customer information (personal and vehicle) and customer comments/needs into the CRM tool
• Conduct phone surveys to assess the customers experience
• Maintain a follow up system that encourages repeat business and referrals
• Acquire knowledge of services that benefit the customer/their vehicle
• Keep up to date with recalls, products, monthly deals/specials
• Make outbound calls for necessary recalls and warranty work
• Generate business from manifest lists
• Maintain strict confidentiality of personal information of our customers
• Maintain regular attendance
• Other duties as assigned
  
  Requirements:
  Qualifications/Skills:
  • Customer Service Experience - required
  • Call Center Experience - highly preferred
  • Automotive Experience - a plus but not required
  • Excellent verbal and written communication skills
  • Strong organizational and time management skills
  • Ability to work at a desk/computer for most of the work day
  • Ability to multitaskPM22PI182085949

Keywords: Stokes Hodges Aiken Inc., Augusta , Service BDR, Other , Augusta, Georgia