Service BDR
Company: Stokes Hodges Aiken Inc.
Location: Augusta
Posted on: June 22, 2022
Job Description:
Description:
Set, confirm and follow up with Service Appointments. Coordinate
with the appropriate Service Advisor and Technician based on the
Service need and time available.
- Work closely with the Service Advisors and learn the
Technicians' skills
- Respond to phone and internet inquiries in a professional and
timely manner
- Accurately enter customer information (personal and vehicle)
and customer comments/needs into the CRM tool
- Conduct phone surveys to assess the customers experience
- Maintain a follow up system that encourages repeat business and
referrals
- Acquire knowledge of services that benefit the customer/their
vehicle
- Keep up to date with recalls, products, monthly
deals/specials
- Make outbound calls for necessary recalls and warranty
work
- Generate business from manifest lists
- Maintain strict confidentiality of personal information of our
customers
- Maintain regular attendance
- Other duties as assigned
Requirements:
Qualifications/Skills:
- Customer Service Experience - required
- Call Center Experience - highly preferred
- Automotive Experience - a plus but not required
- Excellent verbal and written communication skills
- Strong organizational and time management skills
- Ability to work at a desk/computer for most of the work
day
- Ability to multitaskPM22PI182085949
Keywords: Stokes Hodges Aiken Inc., Augusta , Service BDR, Other , Augusta, Georgia
Didn't find what you're looking for? Search again!
Loading more jobs...