Senior Implementation Specialist
Posted on: June 23, 2022
ADP is hiring an Implementation Specialist
Do you have a passion for out-of-the-box thinking and a commitment
to making sure customers get the most for their investments? Are
you a continuous learner who embraces ongoing training,
development, and mentorship opportunities? Are you looking to be
yourself---in a culture that values equity, inclusion, and
belonging and creates a safe space for diverse perspectives and
Well, this may be the role for you. Ready to make your mark?
In this role , you will serve as ADP's front-line for solving
clients' challenges, including issue resolution, answering
questions, helping clients, training their users on ADP technology,
and more. You carry the weight of ADP's service reputation and
client satisfaction in your hands.
Day-To-Day, you will assist clients with onboarding the Work
Opporunity Tax Credit product that the client purchased from ADP.
This involves client requirement analysis, system set-up, and
client training within the required time frame. Every day will be
different because the questions you receive will vary, as will the
solutions you provide each client.
To thrive in this role , you have a way with clients that builds
rapport, establishes trust, and shines with professionalism. Over
the phone and in writing, your communication style is clear and
easy for our clients to understand and take action on. As a result,
your client satisfaction scores make you proud. Pace should not
scare you. We also have a healthy dose of fun. Not only can you
find a career here but friendships that last in a company that
A little about ADP: We are a global leader in human resources
technology, offering the latest AI and machine learning-enhanced
payroll, tax, human resources, benefits, and much more. We believe
our people make all the difference in cultivating an inclusive,
down-to-earth culture that welcomes ideas, encourages innovation,
and values belonging. We've received recognition as a global Best
Places to Work and a recipient of many prestigious awards for
diversity, equity, and inclusion, including a DiversityInc - Top 50
Company, Best CEO and company for women, LGBTQ+, multicultural
talent, and more. As part of our deep DEI commitment, our CEO has
joined the OneTen coalition to create one million jobs for Black
Americans within ten years. Learn more about DEI at ADP on our
YouTube channel: http://adp.careers/DEI_Videos
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here:
What you'll do:
What you can expect on a typical day: Client Support . You will
implement ADP's solutions to clients, following ADP guidelines, and
in accordance with client expectations. Implementations include
adding additional products, client transfers from other parts of
ADP, or migration from one ADP solution to another. You will help
our clients manage their business using our solutions and deliver a
seamless client experience. Learn . You will continually maintain
and expand your knowledge and proficiency of the implementation job
functions, ADP products/service and implementation best practices.
You will apply industry and product knowledge to optimize system
configurations and product upgrades. Collaborate . You will ensure
client satisfactions and retention through timely solution delivery
within client-defined timelines. You will resolve issues, provide
solutions, and ensure accuracy of all aspects of client set-up. You
will remain engaged with clients throughout the implementation
clearly communicating priorities and timelines with members of the
client project team. You will collaborate with varius departments
such as sales, service, integration, and operations.
TO SUCCEED IN THIS ROLE: 1-2 years of experience working in a
Business-to-Business client service/customer service interface or
systems integration environment Basic project management skills
A college degree is great but not required. What's more important
is having the skills to do the job.
ALTERNATE: If so, this may be the opportunity you've been searching
for. Read on and decide for yourself.
Bonus points for these: Preferred Qualifications Proven ability to
maintain focus and work effectively with multiple demands Ability
to work as part of a team to accomplish tasks Strong client
relationship skills Must be comfortable working in a
performance-based and structured environment while demonstrating
high ethical standards Must be able to recognize basic procedural
issues as they arise, then escalate appropriately Ability to
demonstrate learning agility and critical thinking skills The
ability to learn and apply basic concepts in new situations
Proficiency in the latest web technologies and working knowledge of
various operating systems Excellent analytical skills and time
management skills Excellent Communication skills both verbal and
written Must be proficient using Microsoft Office
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN: Be yourself in a culture
that values equity, inclusion, and belonging and creates a safe
space for diverse perspectives and insights.
Belong by joining one of nine Business Resource Groups where you
can connect globally with networks and allies who share common
interests and experiences.
Grow your career in an agile, dynamic environment with plenty of
opportunities to progress.
Continuously learn through ongoing training, development, and
Be your healthiest. Best-in-class benefits start on Day 1 because
healthy associates are happy ones.
Focus on your mental health and well-being. We're here to provide
exceptional service to our clients, and none of that happens
without each of us taking care of ourselves and being there for one
Join a company committed to giving back and generating a lasting,
positive impactupon the communities in which we work and live.
Get paid to pay it forward. Company-paid time off for volunteering
for causes you care about.
What are you waiting for? Apply today!
Explore our COVID-19 page https://jobs.adp.com/covid19/ to
understand how ADP is approaching safety, travel, the hiring
interview process, and more.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:
ADP affirms that inequality is detrimental to our associates, our
clients, and the communities we serve. Our goal is to impact
lasting change through our actions. Together, we unite for equality
and equity. ADP is committed to equal employment opportunities
regardless of any protected characteristic, including race, color,
genetic information, creed, national origin, religion, sex,
affectional or sexual orientation, gender identity or expression,
lawful alien status, ancestry, age, marital status, or protected
veteran status and will not discriminate against anyone on the
basis of a disability. We support an inclusive workplace where
associates excel based on personal merit, qualifications,
experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business
with the highest ethical standards and full compliance with all
applicable laws. We also expect our people to uphold our values
with the highest level of integrity and behave in a manner that
fosters an honest and respectful workplace. Click
https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture
and our full set of values.
Keywords: ADP, Augusta , Senior Implementation Specialist, Other , Augusta, Georgia
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