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Insurance Customer Service Representative

Company: Sitel Group
Location: Augusta
Posted on: June 23, 2022

Job Description:

Job Summary

We're creating an opportunity for you to learn, lead, and grow in your insurance career! This position includes year-round, full-time employment, and an opportunity to get your multi-state insurance license, including exams, for free. There is no cold-calling, this role answers only inbound calls! At Sitel Group , one of the largest global providers of customer experience (CX) products, we invest in YOU by covering the cost of your insurance license, so that you can provide support to customers of some of the world's most well-known insurance brands.As a trusted employer, we'll create the best match for you based on your experience and preferences, including full time daytime and evening shifts. After applying, you'll complete our video interview where we'll get to know each other better. Be sure to look for an email from for your personal link. After you complete your interview, our team will review your application and be in touch after 24 hours to discuss which position best matches your skill set. Sitel Group has more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you!

*With your job application, you may see some communications come from Sitel Group as well as SYKES.

Location Requirements: Must reside within 50 miles of our Augusta, Georgia location.

Core Responsibilities

  • Interact with customers, clients, insurance carriers and internal sources to provide coverage information and provide policy recommendations where necessary
  • Complete a variety of day-to-day client service transactions, including policy endorsements, certificates, binders, cancellations or other necessary tasks as needed
  • Complete carrier certifications to obtain "Ready to Sell Status" for multiple insurance providers
  • Weekly review of quality standards, metrics, and performance

    Work with Us and You'll Enjoy

    • Hands-on, 100% paid training
    • Benefits including medical, dental, life, and vision insurance, company matched 401K, and generous paid time off
    • Tuition assistance
    • Potential work from home opportunities


      • Ability to complete pre-licensing courses and pass the applicable state exam and background screenings by state.
      • Organized self-starter who is dedicated to studying on their own and comfortable in a continuous-learning environment
      • Strong communication skills, including the ability to navigate between screens while assisting customers
      • High school diploma (or GED equivalent)
      • Must pass a background check and drug screening Associated topics: agente de servicio al cliente, associate, call center, client service, csr, customer care associate, phone, product support, support, telephone

Keywords: Sitel Group, Augusta , Insurance Customer Service Representative, Other , Augusta, Georgia

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