Customer Support Specialist

Company: GIW INDUSTRIES, INC.
Location: Grovetown
Posted on: June 25, 2022

Job Description:

TITLE: CUSTOMER SUPPORT SPECIALIST LOCATION: GROVETOWN, GAREPORTS TO: CUSTOMER SERVICE MANAGERUnder general supervision and according to GIW standards and processes: 1. PARTS QUOTATIONS a. Respond to requests for quotations (inquiries) from customers. Generate and distribute quotes. Quotes include, but are not limited to: product verification, pricing, delivery schedule, and recommended parts. 2. PARTS ORDERS a. Confirm product, price, and delivery, and reconcile to the customer PO. Generate and distribute sales orders. Process change orders as required. b. Enforce GIW Terms and Conditions, including Cancellation and Restock fees. c. Continual coordination and open communication with the customer, sales personnel, and all other relevant GIW departments to ensure customers specifications and delivery requirements are met. 3. ADMINISTRATIVE a. Facilitate the investigation of customer issues and provide documentation that supports an appropriate resolution. b. Provide monthly reports to Region Managers regarding pending quote reports and sales activity in their specified region. Issue order status reports to customers for pumps and parts, as needed. c. Assists sales personnel and others as necessary, related to Customer Cross Reference files, Consignment Accounts and or long-term pump parts contracts. d. Perform job responsibilities and duties as assigned, within defined time frames established by the manager. 4. PERFORMANCE EXPECTATIONS a. Serve as main contact for a designated market or region supporting customers and sales channel organizations and personnel. b. Develop and maintain excellent customer service skills and professional oral and written communications. c. Develop and maintain relationships with customers and associates that add value to GIW's services. d. Provide backup for teammates when required. e. Perform duties in a manner that exhibits accountability, courtesy, timeliness, initiative and professionalism. f. Maintain an organized, safe, healthy work environment. g. Provide customer focused service with processes that are targeted to achieving company objectives. GIW Industries, Inc. (A KSB Company) is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. GIW Industries, Inc. (A KSB Company) makes hiring decisions based solely on qualifications, merit, and business needs at the time. PI182901657

Keywords: GIW INDUSTRIES, INC., Augusta , Customer Support Specialist, Other , Grovetown, Georgia