Service Advisor Kia of Augusta

Company: Stokes-Hodges Ford
Location: Augusta
Posted on: September 23, 2022

Job Description:

Description:
Kia of Augusta Want to be a part of a growing, successful, award-winning team of family-owned dealerships where you will experience a culture of professionalism, respect, and teamwork? Then you need to join Stokes Hodges Auto Group comprised of Stokes-Hodges Ford, Honda Cars of Aiken, and Kia of Augusta! Since 1987, we've been committed to YOUR success and offer outstanding benefits as well as career growth through various training programs that will expand your knowledge and skills. Summary Automotive service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services. Essential Duties:

• Greets customers in service lane and obtains vehicle information and reason for visit.
• Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
• Provides a complete and accurate written cost estimate for labor and parts.
• Writes a brief description of the customer's concern on the repair order to help the technician locate the problem.
• Explains the work performed and the repair order charges to the customer.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
• Maintains high customer satisfaction standards.
• Handles telephone inquiries regarding appointments and work in process.
• Handles customer complaints.
• Schedules service appointments.
• Other tasks as assigned.
  
  Requirements:
  
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of organization.
  • Valid Driver's License and clean record. PM22 PI191827807

Keywords: Stokes-Hodges Ford, Augusta , Service Advisor Kia of Augusta, Other , Augusta, Georgia