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Service Advisor

Company: Stokes-hodges Ford
Location: Aiken
Posted on: September 25, 2022

Job Description:

Description:

Honda Cars of Aiken

Want to be a part of a growing, successful, award-winning team of family-owned dealerships where you will experience a culture of professionalism, respect, and teamwork? Then you need to join Stokes Hodges Auto Group comprised of Stokes-Hodges Ford, Honda Cars of Aiken, and Kia of Augusta!

We are committed to YOUR success and offer outstanding benefits as well as career growth through various training programs that will expand your knowledge and skills.

Company sponsored benefits including Paid Time off, Paid Holidays, 401k Retirement Matching, Medical Plan, Free Life Insurance, Voluntary Dental, Vision, Life and Disability plans also available.

Summary

Automotive service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.

Essential Duties:

  • Advises customers about necessary service for routine maintenance.
  • Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
  • Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
  • Prepares a repair order showing time, cost and labor estimates for service.
  • Writes a brief description of the customer's concern on the repair order to help the technician locate the problem.
  • Explains the work performed and the repair order charges to the customer.
  • Handles customer complaints.
  • Schedules service appointments.
  • Obtains customer and vehicle data prior to arrival when possible.
  • Greets customers in a timely, friendly manner and obtains vehicle information.
  • Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
  • Refers to service history, inspects vehicle, and recommends additional needed service.
  • Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
  • Provides a complete and accurate written cost estimate for labor and parts.
  • Establishes promised time. Checks with dispatcher, if necessary.
  • Obtains customer's signature on repair order; provides customer with a copy.
  • Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
  • Implements and maintains a service marketing program.
  • Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
  • Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.
  • Maintains high customer satisfaction standards.
  • Handles telephone inquiries regarding appointments and work in process.
  • Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work.
  • Maintains a professional appearance.
  • Keeps work area clean.
  • Other tasks as assigned Requirements:
    • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
    • Ability to write routine reports and correspondence.
    • Ability to speak effectively before groups of customers or employees of organization. Certificates, License, Registrations as required by dealership.

      Automotive Service Excellence (ASE) Certifications

      Manufacturer Training

      Valid Driver's License

      PM22

      PI

Keywords: Stokes-hodges Ford, Augusta , Service Advisor, Other , Aiken, Georgia

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