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Reception and Administration/ Multi Use Learning Facilitator

Company: MES, Inc
Location: Augusta
Posted on: November 25, 2022

Job Description:

This job has part time variable hours and requires working in the two different positions below

*RECEPTION AND ADMINISTRATIVE PERSONNEL*

*Duties*

- Greet clients, enter them into a customer management system (Customer Management Tool), and respond to e-mail, facsimile, and phone inquiries in a timely and professional manner

- Follow clearly detailed and specific procedures as prescribed by site Standard Operating Procedure (SOP) or similar directive after determining the reason for the client's visit or contact and refer the client to the appropriate personnel

- Operate basic office equipment, e.g. photocopier, facsimile, multi-line phone/voicemail systems, mail machines, and basic computer programs

- Assist with administrative aspects of group in- and out-processing of Soldiers and in accordance with (IAW) the current site SOP or similar directive

- Provide general information to Soldiers applying for Tuition Assistance (TA) using the established web-based application process

- Assist with processing of requests for TA and distribution of forms as prescribed by SOP or other similar directive

- Ensure client's education record information is posted correctly IAW establish web-based application process

- Follow clearly detailed specific procedures as prescribed by site SOP or other similar directive to file or post documents or reports

- Follow clearly detailed specific procedures to publish schedules for courses, track classroom/facility usage, and post schedule changes

- Open and sort mail; receive, date stamp, and distribute IAW local guidance

- Follow clearly detailed specific procedures in completing several repetitive clerical steps to record routine sessions, usage, or participation IAW the site SOP or directive

- Report non-adherence to clearly detailed specific building use procedures to the On-Site Coordinator or other management personnel upon occurrence or IAW with local guidance

- Follow clearly detailed specific procedures as prescribed by site SOP or similar directive to provide access to facilities during scheduled hours of operation and ensure facilities are empty and securely locked when not in use as well as track facility key usage

- Assist Government personnel with tracking of equipment/supplies and completion of hand receipts, subhand receipts and Property Inventory Reports IAW with the site SOP or directive

- Assist Government personnel with rearrangement of materials, classroom equipment, and computers as needed

- Assist with briefings on ACES programs and services, to include but not limited to assembly and distribution of briefing packets and program orientation

- Assist with identifying and ordering no-cost, approved education-related handouts and marketing items from sources such as the Defense Activity for Non-Traditional Education Support (DANTES) and Department of Education and ensure their display is orderly and current

- Maintain and replenish literature/literature rack, publications, and electronic and print bulletin boards, waiting areas, etc. in a neat and professional manner

- Support special events as guided by ESO (i.e. college fairs, graduation, etc.)

- Maintain personal work area/office in a clean, neat, professional, and orderly manner

- Ensure computers and peripherals are clean and operational

- Maintain administrative files IAW Army Records Information Management System (ARIMS) and ACES information customer management systems

- Review, correct, or recommend corrections to prepared documents for grammar, formatting, and validity

- Assist Soldiers with required military training

- Assist ESO, ESS, and Guidance Counselors as needed in conducting Education Center operation

*Qualifications*

- Shall be able to read, write, speak, enunciate clearly, and fully comprehend the English language

- The minimum knowledge, skills, and abilities required to perform these services/tasks include: customer service skills; knowledge of U.S. post-secondary education programs; and demonstrated knowledge and proficiency in the use of office equipment, Microsoft Office computer programs and web-based applications

- A minimum of one (1) year of relevant experience (reception and/or administrative experience)

- 30 semester hours of college from an accredited college for new hires

- National Agency Check with Investigation (NACI) is required for this position

*How to Apply*

- Send your resume to the contact listed

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, or protected veteran status. MES, Inc. takes affirmative action in support of its policy to recruit, hire, and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities. Please click on the link below to view a federal government poster that explains your Equal Employment Opportunity Rights. http://www1.eeoc.gov/employers/poster.cfm.

MES, Inc. is a VEVRAA Federal Contractor.

MES requires all employees to be fully vaccinated or have an approved religious or medical accommodation. Candidates accepting an offer must provide proof of vaccination status on their first day. If someone anticipates requesting an accommodation for this requirement, they must receive approval before the start date. Candidates receiving an offer will receive additional information about the accommodation process at the time of the offer. All offers of employment are contingent upon complying with MES's vaccination policy.

'This job is a civilian position and does not require military service (including commission and enlistment)'

*MULTI-USE LEARNING FACILITY (MLF) COORDINATOR*

*Duties*

- Follow clearly detailed specific procedures to publish schedules for usage of facilities, track classroom/facility/equipment usage, and post schedule changes

- Follow clearly detailed and specific procedures IAW site Standard Operating Procedure (SOP) or similar written directive.

- Greet clients in a clear and professional manner, and enter participation data into GoArmyEd or other approved automated system.

- Explain to clients all MLF procedures and policies IAW SOP and other written directives provided by the Government

- Assist clients with scheduling and use of all MLF facilities, training aids, and equipment to ensure proper use by clients

- Assist clients with locating military programs and courses of instruction, including military correspondence courses

- Assist clients with retrieving information, including selecting online instructional learning tools and aids, appropriate instructional support items, and study materials

- Provide basic care of MLF equipment, including multimedia equipment (security and operation)

- Refer non-routine inquiries or requests for assistance to appropriate personnel IAW site SOP or similar directive

- Provide basic care of automation/technology equipment

- Input usage data into the Government-provided automated system

- Provide access to classrooms and facilities during scheduled hours of operation and then ensure classrooms and facilities are locked and secure as well as track facility key usage

- Monitor compliance to local policy related to classroom and building usage, sanitation, cleanliness and repairs (non-adherence to SOP and other issues will be reported to the Government on a daily basis).

- Provide access to facilities during scheduled hours of operation and ensure building security. Assist with building security and ensure classrooms and facilities are locked and secure. Provide administrative assistance for key inventory/maintenance.

- Inspection of classrooms and facilities daily; take corrective actions if necessary.

- Prepare usage/utilization and other routine reports IAW site SOP, Army, DOD, and other regulatory guidance as required by the ESO.

- Initiate work orders for repairs & submit to AEC Manager within 24 hours of noting deficiency. Work orders require signature of ESO. Service orders - call in or email

- Monitor effectiveness of custodial service & building maintenance (weekly inspections) - Report discrepancies.

- Assist with the planning and execution of ACES events, to include but not limited to the annual Education Fair and Graduation Ceremony, when required.

- Move/rearrange materials, furniture, equipment, and computers, when required

- Identify and assist in correcting safety issues; i.e. slipping, tripping hazards

- Assist in maintaining a secure environment and assist with Random Access Measures (RAM) IAW SOP or other written directive

- Support special events as directed by ESO (i.e. college fairs, graduation, etc.)

- Maintain and replenish literature/literature rack, publications, and electronic and print bulletin boards, waiting areas, etc. in a neat and professional manner

- Assist Soldiers with required military training

- Assist ESO, ESS, and Guidance Counselors as needed in conducting Education Center operations

- Maintain work area/office in a clean, neat, professional, and orderly manner

- Ensure computers and peripherals are clean and operational.

- All other administrative duties as needed

*Qualifications*

- Shall be able to read, write, speak, enunciate clearly, and fully comprehend the English language

- The minimum knowledge, skills, and abilities required to perform these services/tasks include: customer service skills, knowledge of U.S. post-secondary education and soldier development programs. Also required is familiarity with the Army Publication System, the Enlisted Personnel Management System, the Army Extension Training System, and small unit military training as well as experience with or knowledge of the online Army Correspondence Course Program enrollment process (www.atsc.army.mil), the U.S. Army Publishing Agency (http://www.apd.army.mil), the Army Doctrine and Training Digital Library (http://www.adtdl.army.mil/), and demonstrated knowledge and proficiency in the use of Microsoft Office computer programs and web-based applications.

- High School diploma or GED

- Minimum of one (1) year of relevant experience

- A National Agency Check with Investigation (NACI) is required for this position

*How to Apply*

- Send your resume via e-mail to the contact person listed

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, or protected veteran status. MES, Inc. takes affirmative action in support of its policy to recruit, hire, and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities. Please click on the link below to view a federal government poster that explains your Equal Employment Opportunity Rights. http://www1.eeoc.gov/employers/poster.cfm.

MES, Inc. is a VEVRAA Federal Contractor.

MES requires all employees to be fully vaccinated or have an approved religious or medical accommodation. Candidates accepting an offer must provide proof of vaccination status on their first day. If someone anticipates requesting an accommodation for this requirement, they must receive approval before the start date. Candidates receiving an offer will receive additional information about the accommodation process at the time of the offer. All offers of employment are contingent upon complying with MES's vaccination policy.

'This job is a civilian position and does not require military service (including commission and enlistment)'

Job Type: Part-time

Pay: $15.00 per hour

Ability to commute/relocate:
* Augusta, GA 30905: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location%58047475%

Keywords: MES, Inc, Augusta , Reception and Administration/ Multi Use Learning Facilitator, Other , Augusta, Georgia

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