Banking Customer Service Representative
Company: Sitel Group
Posted on: November 26, 2022
Why Sitel Group
We are looking for Banking Customer Service Representatives to join
our team of incredible people. Sitel Group Partners with the
world's best-loved brands, from Fortune 500 companies to local
startups, to build strong relationships with their customers. We
want people who have an excellent personality, empathy and strong
work ethic. Grow with us! All our calls are inbound calls only- no
Our people are our greatest asset. Once you join our team, we
invest in you, with internal programs, training and initiatives to
develop your skills and help you reach your goals.
About The Benefits
- 100% Paid Professional Training
- Health Benefit
- Employee Assistance Program (EAP)
- 401K retirement plan with company match
- Employee discounts
- Referral bonuses
- SitelFit wellness program
- Internal Mobility (84% of our managers are promoted within)
Your Impact at Sitel Group
We believe experiences are everything, and that happy associates
are successful ones. That's why we give our people the tools and
the freedom to learn, grow, have fun and be themselves.
GROW AS YOU GO. We invest in you, with internal programs, training,
and initiatives to develop your skills and help you reach your
goals. We promote from within. We provide you with the tools,
skills, and resources to develop, both professionally and
personally. You choose where you want to go; we help you get
BE BOLD, BE YOU. #SitelLife represents our commitment to our people
-to YOU. It's about coming exactly as you are. We empower everyone
to live their truth, be themselves and use their voice -and we give
them a platform to do so.
WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a
better place and empower others to do the same. We are
mission-driven -and we leverage the power of our people to make a
positive impact in the communities in which we live and work.
GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and
reward our people for the hard work they do every day. We offer
benefits to keep you healthy and happy, such as paid time off and
referral bonuses. Plus, fun perks like employee discounts.
MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive
conversation. We encourage you to speak up -and we listen when you
do. Through MAX, our global community, we leverage our people's
innovative ideas, experiences, and feedback to shape and drive the
future of Sitel Group.
As a trusted global employer, we'll create the best match for you
based on your experience and preferences, including full time
daytime and evening shifts. After applying*, you'll complete our
video interview where we'll get to know each other better. Be sure
to look for an email from ...@hirevue.com for your personal link.
After you complete your interview, our team will review your
application and be in touch after 24 hours to discuss which
position best matches your skill set. Sitel Group has more than 20
years of experience hiring for our customer support roles - our
modernized application technology benefits our customers and
Must reside within 100 miles of our Augusta, Georgia
*With your job application, you may see some communications come
from Sitel Group as well as SYKES.
- Interact with customers, clients, insurance carriers and
internal sources to provide coverage information and provide policy
recommendations where necessary
- Complete a variety of day-to-day client service transactions,
including policy endorsements, certificates, binders, cancellations
or other necessary tasks as needed
- Complete carrier certifications to obtain "Ready to Sell
Status" for multiple insurance providers
- Weekly review of quality standards, metrics, and
Ability to complete pre-licensing courses and pass the applicable
state exam and background screenings by state.
Organized self-starter who is dedicated to studying on their own
and comfortable in a continuous-learning environment
Must be 18+ years of age
High school diploma (or GED equivalent)
Must pass a background check and drug screening
Our mission is to empower brands to build stronger relationships
with their customers by creating meaningful connections that boost
Engagement, we believe, is a direct outcome of the empathy created
when teams - invested in the delivery of your brand promise - work
with a deep understanding of your customers and their unique needs.
By bringing people, data and technology together, we create
compelling experiences for your customers in the moments that
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or status as a
At this time, Sitel Group does not offer employment to individuals
located in the following states: Alaska, California, Connecticut,
Delaware, Hawaii, Illinois, Louisiana, Maine, Maryland,
Massachusetts, Montana, New Hampshire, New York, Ohio, Puerto Rico,
Rhode Island, Vermont, Washington, and Washington DC.
Banking Customer Service Representative Associated topics: client
service, customer care associate, customer care representative,
customer service specialist, phone, platform support,
representative, support, system support, technical assistant
Keywords: Sitel Group, Augusta , Banking Customer Service Representative, Other , Jackson, Georgia
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