Insurance Customer Service Representative (unlicensed)

Company: Sitel Group
Location: Trenton
Posted on: November 25, 2022

Job Description:

Why Sitel Group

At Sitel Group we deliver leading CX solutions to global insurance clients that offer their consumers an array of products including life, property and casualty, long-term care, retirement planning, investments, roadside assistance and warranty one of the largest global providers of customer experience (CX) products.

At Sitel, our talent is our strategic differentiator. By bringing a diversity of perspective through our people and ideas, we create an environment of support and learning where all of our differences are valued. Sitel is proud to be an Equal Opportunity workplace.

About The Benefits

Pay: $15.00/hr

• 100% Paid Professional Training
• Health Benefit
  Medical
  
  Dental
  
  Vision
  
  • Employee Assistance Program (EAP)
  • 401K retirement plan with company match
  • Employee discounts
  • Referral bonuses
  • SitelFit wellness program
  • Internal Mobility (84% of our managers are promoted within)
    
    Your Impact at Sitel Group
    
    We believe experiences are everything, and that happy associates are successful ones. That's why we give our people the tools and the freedom to learn, grow, have fun and be themselves.
    GROW AS YOU GO. We invest in you, with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
    BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
    WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
    GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
    MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group.
    
    As a trusted global employer, we'll create the best match for you based on your experience and preferences, including full time daytime and evening shifts. After applying*, you'll complete our video interview where we'll get to know each other better. Be sure to look for an email from ...@hirevue.com for your personal link. After you complete your interview, our team will review your application and be in touch after 24 hours to discuss which position best matches your skill set. Sitel Group has more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you!
    
    Location Requirements
    
    Must reside within 50 miles of our Augusta, Georgia to include South Carolina or the entire state of Mississippi.
    
    Core Responsibilities
    
    
    • Provide support to one of the largest insurance providers in the U.S. for military servicemen and their families with entry level auto and property policies
    • Interact with customers, clients, insurance carriers and internal sources to provide coverage, billing or policy modification
    • Provide coverage, rates, billing information, and policy recommendations where necessary
    • Complete a variety of day-to-day client service transactions, including policy endorsements, certificates, binders, cancellations or other necessary tasks as needed
    • Weekly review of quality standards, metrics, and performance
      
      Qualifications
      
      
      • Professional customer service aptitude
      • Adapt to a fast paced and changing environment
      • Effective verbal and written communication
      • Comfortable with recommending additional services
      • Active listening skills
      • Ability to ask open-ended questions
      • Demonstrated ability to multitask
      • Ability to navigate system tools to search for answers & information
      • Ability to cover features/ benefits
      • Must be 18+ years of age
      • High school diploma (or GED equivalent)
      • Must pass a background check and drug screening
        
        Work Requirements
        
        Sitel Technical Requirements:
        
        • 5 Mbps Download & 3 Mbps Upload speed
        • Must be hard-wired connection from router
        • Router must be in the same room
        • Must be from your home address
        • No hotspots, no wireless, no satellite or VPN connections!
          Equipment below is provided after attending orientation:
          
          • Desktop, monitor, keyboard, mouse, headset, and cords
          • Ethernet cords are shorter in length. Approx. 3ft cord
            
            *With your job application, you may see some communications come from Sitel Group as well as SYKES.
            
            Mission
            
            Our mission is to empower brands to build stronger relationships with their customers by creating meaningful connections that boost brand value.
            
            Engagement, we believe, is a direct outcome of the empathy created when teams - invested in the delivery of your brand promise - work with a deep understanding of your customers and their unique needs. By bringing people, data and technology together, we create compelling experiences for your customers in the moments that matter.
            
            EEO
            
            All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
            
            Insurance Customer Service Representative (unlicensed) Associated topics: answer, call center, client, customer order, customer service representative, help desk, phone call, representative, service representative, support specialist

Keywords: Sitel Group, Augusta , Insurance Customer Service Representative (unlicensed), Other , Trenton, Georgia