Service Desk Specialist
Company: Enterprise Information Services
Location: Augusta
Posted on: March 17, 2023
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Job Description:
Security Clearance required: TS/SCI Cognosante is on a mission
to transform our country's healthcare and national security
systems. With our health and security-focused solutions, we help
public sector organizations achieve the important task of providing
the best possible public services to American Citizens. From
Enterprise IT, Data Science, and Security Services, to full-scale
Consumer Engagement and Interoperability solutions, we are moving
government services forward with transformation and innovation.
Learn how we are making a difference in people's lives today! Job
Description Cognosante is seeking to fill 'Service Desk Specialist'
positions for the Department of Defense to support an
Enterprise-wide IT contract for the US Army military intelligence
community. The candidate will serve as a Service Desk Specialist
ensuring availability and responsiveness of Tier 1 support for Army
INSCOM-supported end-users, providing Tier 2 support, and in
coordinating problem escalation and resolution by Tier 3 support
services when necessary. Responsible for ensuring tracking trouble
tickets are properly created, tracked, and monitored from
identification to resolution. Key Responsibilities * Oversees Tier
1 support responsiveness and resolution of end-user reported
issues. * Handles problems that the Tier 1 Service Desk is unable
to resolve by providing Tier 2 support to end-users for PC, server,
mainframe applications, and hardware. * May interact with network
services, software systems engineering, and/or applications
development to restore service and/or identify and correct core
problem. * Maintains currency and highest level of technical skill
in field of expertise. Required Qualifications * Active TS/SCI
security clearance. * 1 - 3 years of IT-related experience. * Able
to work rotating shifts. * CompTIA Security+ CE certification. *
Knowledge of basic networking concepts and protocols. * Ability to
work well with all teammates in a fast-paced environment. * Able to
solve technical issues via telephone, email, and chat. *
Demonstrated commitment and ability to provide excellent customer
service. * Communication skills to effectively interface with
military officials and managers. Candidates that do not meet the
required qualifications will not be considered. Preferred
Qualifications * Associates degree in a technology-related field. *
Experience with ServiceNow, Remedy, or other Ticketing systems. *
Proven hardware/software troubleshooting experience. * Experience
with account administration and password resets in a Microsoft
Active Directory Environment. Compensation $28.75 - $43.13 The pay
range for this job is determined by various factors, including but
not necessarily limited to location, responsibilities of the job,
and alignment with market data. When determining a salary for this
role, the following factors may will be taken into consideration -
contract-specific affordability, education, knowledge, skills,
competencies and experience. The estimate displayed represents the
salary range for this position and is just one component of
Cognosante's total compensation package for employees and is not
necessarily reflective of actual compensation that may be earned,
nor a promise of any specific pay for any specific employee.
Cognosante will not provide sponsorship for employment-based
immigration benefits for this position. Like many other growing
companies, Cognosante has been targeted by scammers attempting to
make fraudulent job offers to potential candidates. Communication
from Cognosante recruiting will only be sent with an official
corporate domain email (e.g., @cognosante.com or @accurate.com) and
not a commercial domain e-mail (e.g., @gmail.com or @yahoo.com). We
will never request payment from you, nor will we send payment to
you, prior to your start date. If you have been asked to send or
receive any payment, or if you have any doubt about whether you
have been contacted by a Cognosante employee, please contact us at
jobs@cognosante.com. Thank you. Cognosante is an Equal
Opportunity/Affirmative Action employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, or veteran status, or any other protected
class.
Keywords: Enterprise Information Services, Augusta , Service Desk Specialist, Other , Augusta, Georgia
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