Patient Account Representative - Self-Pay
Company: Guidehouse
Location: Augusta
Posted on: May 27, 2023
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Job Description:
Job Family :
Patient Account Representative
Travel Required :
None
Clearance Required :
None
What You Will Do:
The Patient Account Representative - Self Pay is an extension of a
client's business office staff. Representatives are responsible for
taking in-coming and making out-going calls to patients and
insurance companies to resolve account balances. All client
policies and procedures are followed. Representatives will perform
any and all job-related duties as assigned
These positions offer an attractive hybrid schedule working two
days in our Lewisville, TX office and three days virtually from
home. ---
Heavy outbound calling
Account Review
Customer Service
Account Updates
Strong Verbal / Written Communication Skills
Complete all business-related requests and correspondence from
patients.
Minimum call requirement for self-pay representatives is 75 calls a
day.
Complete all assigned projects in a timely manner.
Assist client and patients in all requested tasks.
Communicate to Guidehouse management areas of concern or areas of
improvement.
Research and respond to all patient inquiries received by telephone
and mail.
Update patient demographic information and initiate account
adjustments.
Try to resolve account balances to zero prior to accounts being
forwarded to an outside agency for collections.
What You Will Need :
High School Diploma or GED equivalent required.
1+ year experience working in a Healthcare or Customer Service
setting.
Strong customer service skills / customer service experience
required
What Would Be Nice To Have :
PC skills in a Windows environment are required. Knowledge and
utilization of desktop applications to include Word and Excel is
essential.
Ability to initiate and follow through on projects and work
independently with minimal supervision required.
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The annual salary range for this position is $37,800.00-$56,700.00.
Compensation decisions depend on a wide range of factors, including
but not limited to skill sets, experience and training, security
clearances, licensure and certifications, and other business and
organizational needs.
What We Offer :
Guidehouse offers a comprehensive, total rewards package that
includes competitive compensation and a flexible benefits package
that reflects our commitment to creating a diverse and supportive
workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive
bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible
Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning
Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action
employer. All qualified applicants will receive consideration for
employment without regard to race, color, national origin,
ancestry, citizenship status, military status, protected veteran
status, religion, creed, physical or mental disability, medical
condition, marital status, sex, sexual orientation, gender, gender
identity or expression, age, genetic information, or any other
basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with
criminal histories in a manner consistent with the requirements of
applicable law or ordinance including the Fair Chance Ordinance of
Los Angeles and San Francisco.
If you have visited our website for information about employment
opportunities, or to apply for a position, and you require an
accommodation, please contact Guidehouse Recruiting at
1-571-633-1711 or via email at
RecruitingAccommodation@guidehouse.com . All information you
provide will be kept confidential and will be used only to the
extent required to provide needed reasonable accommodation.
Guidehouse does not accept unsolicited resumes through or from
search firms or staffing agencies. All unsolicited resumes will be
considered the property of Guidehouse and Guidehouse will not be
obligated to pay a placement fee.
Keywords: Guidehouse, Augusta , Patient Account Representative - Self-Pay, Other , Augusta, Georgia
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