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Remote Internet Solutions Support Representative

Company: Fiserv
Location: Augusta
Posted on: May 28, 2023

Job Description:

What does a successful Internet Solutions Support Representative do at Fiserv?
A Fiserv TSR serves as the central contact providing exceptional customer service and technical support experiences for Fiserv's small to enterprise business merchants using eCommerce and Gateway Processing Products. You will help business merchants set up and configure their business, educate on features and functionality, and troubleshoot issues.
What you will do
Leverage your knowledge and expertise to answer questions and resolve problems. No two customers, problems, or resolutions are the same. Sometimes you will not know the right answer. We are looking for someone who will rely on their training and resources and is always up for a challenge.

  • Reset account passwords

  • Transaction assistance: sales, refund, voids, offline, settlement

  • Assist with Web Portal Navigation

  • Clearing browser history and cache

  • Troubleshoot basic API and Gateway Processing issues

    What you will need to have

    • Dependable, self-motivated with excellent listening and master problem-solving skills; seeking growth and a career development opportunity

    • Minimum of one year of experience working in a customer facing role, preferably in financial services, technology support or customer service (ex: retail, restaurant, hospitality)

    • Quiet and secure home working environment free from background noise and distractions

    • Understanding of basic financial transaction processing and payments

    • Understanding of computers, internet navigation, and web applications

    • Sufficient Internet speed: Ping less than 50 ms, Download > 12.0 Mbps, Upload > 2.0 Mbps

      What would be great to have

      • Strong work tenure with previous roles lasting 2 years or more

      • Experience working in a fast paced, high volume, metric driven call center environment

      • Troubleshooting experience in a customer service or technical support call center, i.e. eCommerce applications, API coding, web page, and web hooks

        Things to know:
        Compensation: $17.00
        Training Start Date: 20 Jun 2023
        Training Schedule and Length: 9am - 5:30pm ET, Monday - Friday, 8 weeks
        Working Schedule: Various schedules including 1st and 2nd shift, various days off
        Pre-employment background, credit, and drug test are required.
        This is a remote role but may not be performed in the following states: California, Colorado, Maine, Minnesota, New York, Washington D.C, or Washington.

Keywords: Fiserv, Augusta , Remote Internet Solutions Support Representative, Other , Augusta, Georgia

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