AugustaGARecruiter
the smart solution for Augusta jobs

Bilingual Customer Retention Expert (English / Spanish)

Company: mommy jobs online
Location: Augusta
Posted on: October 10, 2018

Job Description:

Helping those in need is a way of life for us, and we are looking for more people to join our award winning customer service team. Work from the comfort of your home and enjoy the shortest commute ever! In this role as a Bilingual Customer Retention Expert, you handle service cancellation requests, primarily inbound telephone calls. Your goal is to ensure the needs of the customer are addressed, service is delivered and the customer is kept updated on the status of their request. You have the opportunity to interact and help our customers on a daily basis. We have an excellent culture promoting strong performance, creating a fun and supportive work environment (even from home), and professional development. We provide you with solid training so you are set up to perform at the top of your game in this role. Starting base salary for this role (inclusive of the bilingual premium) is $12.00. You can also add to your earnings through monthly performance-based incentives. On top of a competitive salary, we offer great benefits too: Health, Dental, Vision (low monthly premiums) Tuition reimbursement Financial and future planning 401k plan + company match Access to life and other insurance plans Additional Award & Recognition programs The main duties youll perform in this role include: Retain customers who are at risk of cancelling service by providing response and benefits of service based on customers reason for cancellation. Learn and demonstrate up-selling techniques (where applicable) to promote additional services/products Communicate company policies and procedures to customers. Navigate company software programs, use web based search engines and troubleshoot customer issues Escalate calls outside their scope to appropriate tier of Customer service support function May be required to cross-train on other call types and lines of business. Required qualifications: Bilingual " proficiency in spoken and written English and Spanish required Strong phone, computer, and data entry skills " land phone line required for this role (can be acquired from your local telephone provider once application is submitted) Must be able to pass a criminal background check and technical requirements assessment of your computer and telephone equipment (equipment not provided for this role) Previous customer service/ call center experience preferred Minimum high school diploma or equivalent required Schedule is subject to shift bid process and be able to work a flexible schedule Work in a distraction free environment Pay: $12.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLANUwhen you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: mommy jobs online, Augusta , Bilingual Customer Retention Expert (English / Spanish), Other , Augusta, Georgia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Grocery Shopper Part Time
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Augusta
Posted on: 10/23/2018

Armed Custom Protection Security Officer
Description: PLEASE CLICK APPLY OR TEXT JOBS TO 561-660-9797 FROM YOUR SMARTPHONE The world's leading private security organization, G4S, has an immediate job opportunity for a Custom Protection Officer. G4S is (more...)
Company: G4S Security Solutions USA
Location: Columbia
Posted on: 10/24/2018

Hiring -Home Reps
Description: Leading National Benefits Company. We are actively seeking ambitious individuals to work from home as Benefits Consultant. No experience is required. No traveling is involved. Full online training is (more...)
Company: AmeriPlan
Location: Columbia
Posted on: 10/23/2018


Lead Runner
Description: Job DescriptionWe rsquo re looking for a few lead runners. You need to be self
Company: The Group
Location: Augusta
Posted on: 10/24/2018

Virtual Call Center Needs Workers
Description: TeleReach Corporate is a national telephone-marketing firm engaged exclusively in outbound business to business calls. We offer a unique opportunity with an excellent earning
Company: TeleReach Corporate
Location: Augusta
Posted on: 10/23/2018

CRS Part time and Full Time!...GET PAID WORKING FROM HOME!
Description: We are a fast paced, highly motivated team working for a company that is ready to produce leaders. We have long history of taking in new hire and creating real
Company: SEO for Local Businesses
Location: Augusta
Posted on: 10/23/2018

Pool Attendant Part Time - Ritz-Carlton Reynolds, Lake Oconee (18002TW9)
Description: Heres To Your Journey with The Ritz-Carlton At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with (more...)
Company: Marriott International
Location: Athens
Posted on: 10/24/2018

Work From Home!
Description: We are looking for people that will take pride in helping others work for our company. If you have an upbeat personality and like to help people, you will have tremendous success with our company. All (more...)
Company: Garcia Healthcare
Location: Athens
Posted on: 10/23/2018

Now interviewing - Work from home
Description: We are currently interviewing for immediate positions to
Company: Discount health company
Location: Athens
Posted on: 10/23/2018

Call Center Representative
Description: Teleperformance is now hiring Customer Care Professionals in the Columbia, SC area Teleperformance is a global leader in providing
Company: Teleperformance
Location: Columbia
Posted on: 10/24/2018

Log In or Create An Account

Get the latest Georgia jobs by following @recnetGA on Twitter!

Augusta RSS job feeds