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Pharmacy Technician Call Center Rep.

Company: Medical Associates Plus
Location: Augusta
Posted on: May 13, 2020

Job Description:

We are looking for a skilled Call center Pharmacy Tech perform daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive. An excellent call center Pharmacy tech must be an organized, reliable and results-driven professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the big picture and make improvements. As a call center manager, you must also have excellent customer service and communication skills. The goal is to do everything possible to attain goals and achieve great results for our company. * Ensure customer database is maintained in a timely and accurate manner in compliance with all applicable company policies and procedures; analyzing and reporting data integrity and accuracy as necessary. * Process prescription requests; inputting patient prescription and demographic data in applicable systems as required. * Serve as the primary point of contact for patients and/or healthcare providers to ensure the facilitation of diverse customer requests; collaborating with cross-divisional teams in the coordination of customer service orders in a timely and accurate manner. * Serve as subject matter expert (SME) by providing support to additional staff, cross-divisional teams and customers in the resolution of outstanding issues within the assigned function(s). * Mentor other staff as applicable. * Assist with various projects as assigned by direct supervisor. * Other duties as assigned Requirements * Proven experience as pharmacy technician * Experience with an online prescription system is a plus * Knowledge of medication and dosage measurement * Knowledge of pharmacy law and medical terminology * Excellent communication and customer service skills * Outstanding organizational skills * Reliable with a keen eye for detail * Successful completion of a pharmacy technician program * Certified Pharmacy technician is an asset Benefits * Health Care Plan (Medical, Dental & Vision) * Retirement Plan (403b,) * Life Insurance (Basic, Voluntary & AD&D) * Paid Time Off (Vacation, Sick & Public Holidays) * Family Leave (Maternity, Paternity) * Short Term & Long Term Disability * Training & Development * Wellness Resources

Keywords: Medical Associates Plus, Augusta , Pharmacy Technician Call Center Rep., Professions , Augusta, Georgia

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