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Service Desk Technician TS/SCI Clearance Required with Security Clearance

Company: TEKsystems c/o Allegis Group
Location: Augusta
Posted on: May 6, 2021

Job Description:

Teksystems is seeking a qualified TS/SCI Service Desk Specialist supporting a DOD Customer in Fort Gordon, GA. Job Overview:
Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
Provides polite and friendly customer service
Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required
Documents incident status and solutions in incident database tools.
Possesses current working knowledge of computers, printers, laptops, and common windows applications
Works through various types Tier II issues with telephone assist
Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability Requirements:
1) Active TS/SCI clearance (verify in JPAS)
2) Active Sec+ certifications (must be willing to obtain MD100 during first 6 months of the contract).
3) Relevant service desk/phone support experience (must have Win10 troubleshooting experience). Associated topics: assist, client, help desk, information technology, information technology analyst, network, support analyst, support specialist, technical support, technology

Keywords: TEKsystems c/o Allegis Group, Augusta , Service Desk Technician TS/SCI Clearance Required with Security Clearance, Professions , Augusta, Georgia

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