Broadband Installer/Fulfillment Technician
Company: Vyve Broadband
Location: Ware Shoals
Posted on: November 22, 2021
Eagle, Vyve and Northland are leading broadband Internet
providers serving largely non-urban communities in 16 states. A
technology leader in the cable and broadband sectors, Vyve
Broadband offers an extensive range of broadband, fiber
connectivity, cable television and voice services for commercial
and residential customers. Residential services include high-speed
Internet with speeds up to Vyve Gig, all-digital, high-definition
video and fully featured digital voice. Vyve Business Services
provides optical Ethernet, PRI and hosted voice services to the
business community. Together, Eagle, Vyve and Northland serve areas
of Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas,
Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina,
Tennessee, Texas, Washington, and Wyoming.
Are you someone who likes to solve technical problems for your
friends and family, enjoy the outdoors, working independently and
looking to start a career?
All employees are bonus and long term incentive eligible. In
addition, employees that live in our markets are eligible for
courtesy cable including free or reduced-priced video, internet,
AND voice services
The Broadband Installer/Fulfillment Technician performs routine
installations, disconnects, pre-wires, change of service, and
multiple dwelling unit (MDU) wiring for video, voice, and date of
residential and commercial customers. Ability to troubleshoot from
the tap to the customer premise equipment in order to repair and/or
restore all subscribed services.
Provide customer education on all products, equipment, and
services. Provide exceptional service and first call resolution to
service issues. Able to identify other services and products needed
by the customer and provide real time upgrades, sales and upgrades
will be a job requirement. Flexibility of hours worked and overtime
required for a 24/7 operation. Work is indoor and outdoor in all
Job Responsibilities (May perform any or all of the following
duties of the Broadband Installer/Fulfillment Technician):
Performs customer drop installations, reconnects, disconnects,
additional outlets, and service upgrades / downgrades from the tap
to the customer's equipment in single premises and MDUs, following
safe work practices, Vyve Broadband installation practices, NEC and
NESC requirements, and local ordinances, in order to provide video,
voice, and data products.
Survey the installation route and reviews proposed route with the
customer in order to obtain agreement on the location of cable
Review all requested services with the customer in order to ensure
understanding and accuracy of the order.
Cleans, maintains and stocks vehicle and equipment in order to be
prepared to perform required duties
Inspect existing bond or make new bond in according with the
National Electrical Code (NEC) in order to protect employees,
customers, and equipment from electrical shock or damage
Ensure proper clearance of all drops in accidence with the National
Electric Safety Code (NESC)
Installation & certification of all customers premise video and
data lines that entail climbing poles, ladders, crawl spaces,
attics and other assigned heights
Reconcile customer payments and equipment that include cable box,
modems, local power supply unit and network face Internet unit
Review maps to route job orders in an efficient and timely
Attend all required technical, safety and team meetings
Thorough knowledge of cable and internet products, programming
choices and prices.
Complete associated paperwork with each work order in a timely
manner in order to ensure all details of the work are recorded for
entry in the customer's account when work is checked in.
Properly operate and maintain installation tools and equipment.
Report vehicle repair or service when required and/or
Advise supervisor immediately of any accidents, losses, injuries or
Install Internet service to include Network Interface Card or USB
adapter, perform full Internet and RF installations
Provide customers with product and service information
Sell complete packages, upgrades services and saves customers from
downgrading or disconnecting
Work frequently includes excessive noise, fumes, dusts, gases,
chemicals and requires lifting up to 70 lbs.
Perform other duties as needed to meet customer expectations
High School Diploma or equivalent.
Six months to one-year experience preferred.
Valid driver's license and satisfactory driving record.
Skilled in communicating with customers in a clear,
customer-focused and understood manner.
Knowledge of basic mathematics.
Ability to work independently or with a group.
Ability to prioritize and organize work and materials
Requires punctual, regular and consistent attendance.
Ability to work mandatory overtime and a flex schedule for on-call
Customer service and technical skills orientation required.
Ability to perform job from high places (on poles, roofs,
WE PROUDLY OFFER:
A friendly and fun work environment
Communication and training
Great benefits package
Employees that live in our markets are eligible for courtesy cable
including free or reduced priced video, internet AND voice
A culture that encourages growth
Vyve Broadband, Northland Communications, and Eagle Broadband are
equal opportunity employers
and do not unlawfully discriminate against employees or applicants
for employment on the basis of an
individual's race, color, religion, creed, sex, national origin,
age, handicap, disability, marital status,
veteran status, reserve or National Guard status, or any other
status protected by applicable law.
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Keywords: Vyve Broadband, Augusta , Broadband Installer/Fulfillment Technician, Professions , Ware Shoals, Georgia
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