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Interface Production Support Analyst I

Company: ADP
Location: Augusta
Posted on: April 18, 2019

Job Description:

ADP is hiring an Interface Production Support Analyst I. The Interface Production Support Analyst has advanced knowledge of ADP platforms, tools, and client specific information with an expert ability to navigate those applications. Has a thorough understanding of internal ADP departments and their roles in the payroll process. Takes ownership of escalations and performs (tier II level) Research and Resolution using advanced query skills and a broad network of internal and external SMEs. Strong communication skills and proficient in technical support and problem resolution for complex issues related to all areas of the payroll process. Demonstrated expertise in one or two areas of payroll administration (manual checks, garnishments, data entry, interface management or payroll processing), and/or one or two database platforms (Autolink, Enterprise, Payforce, Whitney) and can manage multiple tasks while responding effectively to changing priorities. Strong client communication and presentation skills via conference calls, video meetings, as well as strong written communication skills. Consultative with both their internal and external clients.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.

RESPONSIBILITIES:


  • Responsible for research and resolution of escalated issues for Payroll, Data Entry, Manual Checks, Garnishments, and primarily Interface Management.
  • Responding to all inquiries representing all support levels to client retained team, internal MPS and Shared Svc Teams.
  • Perform trouble shooting, analysis, research and resolution related to all post-payroll processing and communicate resolution with clients and internal MPS teams
  • Perform production exception processing support for the shared svc teams.
  • Serve as a single point of contact and provide full research and resolution of escalated issues from multiple sources including both internal and external clients while thoroughly documenting all cases in DASH.
  • Work very closely with Shared Svc teams to provide information and to test and configure new client startups through both UAT and PAT cycles
  • Serves as consultants to Managed Payroll, Manual Check, Garnishment, Data Entry and Interface Management teams as needed regarding such topics as proper tax/lien setup by state, system errors, report running, historical data edits, technical interface issues and others tasks as needed.
  • Act as an additional resource to assist with training of the Shared Svc and MPS (as required) teams on client specific changes.
  • Develop and maintain research and resolution knowledge via the COS Portal.
  • Conform to ADP's standard operating procedures and processes to meet production and client requirements and SLAs.
  • Demonstrate accountability, compliance, and adherence to complete payroll quality standards, ADP policies, SAS70 and confidentiality.
  • Identify and resolve systemic or broad client impacting issues related to the client Database and/or Documentation.
  • Conduct research, and work closely with the production teams to help create Production Exception Reports (RCA Documentation) that can be presented directly to our clients, and monitor success of resolution.
  • Identify vulnerabilities and opportunities for improvement, as well as maintain stats and record issues to help develop a trend analysis that will drive improvement in all areas of Shared Services. (Work closely with CIG)
  • Perform data analysis to identify systemic issues.
  • Develop and drive implementation of systemic issues prevention plans.
  • Track and report success of all prevention plans.
  • Build relationships of trust, respect, and partnership by providing World Class Service to our external clients and our internal production and support teams.
  • Work directly with production team leadership and external clients to resolve areas of client dissatisfaction and prevent further occurrences.

    QUALIFICATIONS REQUIRED:


    • 2-4 years multi-state payroll processing experience or the equivalent in the areas of: Manual Checks, Garnishments, Data Entry, Interface Management OR other directly related work experience to include technical and analysis experience.
    • HS Diploma

      PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:





      • Excellent communication skills (verbal and written)
      • Familiarity with varying file formats and delimiters
      • Ability to collaborate with others (clients and internal partners)
      • Ability to troubleshoot technically complex issues
      • Familiar with FTP (file transfer protocol)
      • Experience with SQL and how it is used
      • Experience with research and resolution
      • Experience identifying data variances, exceptions and making proactive recommendations and/or solutions to prevent short and long term recurrence
      • Analytical and consultative skills
      • Leadership skills
      • Have the flexibility to work longer hours as needed, especially during year-end processing
      • Flexibility to eventually be on call for one week (on a rotation)
      • Some college


        Please check your email for an invitation to schedule a phone screening if you are selected for further consideration.

        (Please ensure your email is set to accept emails from ADP or check your Spam folders for emails from ADP - Career Opportunities)


        We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE-- Magazine, and recognized by DiversityInc-- as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

        At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Keywords: ADP, Augusta , Interface Production Support Analyst I, Professions , Augusta, Georgia

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