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Service Desk Agent - L1

Company: SAIC
Location: Augusta
Posted on: May 9, 2020

Job Description:

Description We are currently seeking a motivated, career and customer oriented Service Desk Agent - L1 to join our team to begin an exciting and challenging career with SAIC. Key Responsibilities: --- Assists in the set up, operation and monitoring of the control console of a mainframe or minicomputer for the processing of data and preparation of business/scientific reports, studies, and analysis under direct supervision of engineer or senior operator. --- Follows established procedures performs the more routine and standard operations such as loading input and output materials including tapes, cards, discs, forms, etc --- Starts and monitors standard runs where documentation is readily available; observes control panels for malfunctions, errors or operator messages and responds accordingly. --- Refers complex problems to more experienced operators or others. --- Performs routine and repetitive tasks associated with data center production control activities. --- Changes or adds PCs in racks and connecting cables. --- Monitors and documents notifications and alarms detected in systems and following procedures to correct or escalate for action. --- Interfaces with customers or with suppliers via phone and/or email to request or deliver status information on data status or on equipment status according to procedures. --- Supports operation of outdoor equipment used by data center (e.g., communication satellite equipment). --- Refers customer or potential customer inquiries to designated personnel in timely manner according to procedures.Qualifications Position Requirements: --- HS Diploma Required --- Requires basic knowledge of data processing fundamentals and equipment operation as normally acquired from completion of basic equipment training course/program. --- Ability to work under limited supervision. --- Ability to work shift work. --- Knowledge of PC use, data entry, and executing written procedures or directions on computers interfaces, and connecting cables to IT devices. --- Understanding of computers, problem ticketing, written procedures, and problem escalation. --- Experience in delivering high caliber soft skills including interpersonal skills (e.g. courtesy, patience, and professionalism), customer service, and initiative. --- Must be US citizen. Ability to obtain a DoD Secret clearance required, active Secret clearance preferred. --- Ability to obtain CompTIA Security+ CE certification within 90 days (3 months) of hire date. Active CompTIA Security+ CE certification preferred.

Keywords: SAIC, Augusta , Service Desk Agent - L1, Sales , Augusta, Georgia

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